Brandy Edwards Email & Phone Number

Columbus, Ohio

• Applied Scaled Agile Framework (SAFe) while working with 3-5 development teams to create configurable, custom, scalable and automated product functionality
• Maximized revenue by building and deploying critical features incrementally and up front, using WSJF
• Owned, groomed and prioritized product backlog
• Collaborated with business analysts and business stakeholders to groom stories for development
• Collaborated with development team and business stakeholders on design, development, test and deployment activities, oversaw software development life cycle (SDLC)
• Removed roadblocks enabling scrum teams to deliver on sprint commitments

Columbus, Ohio Area

• Managed team of 5 Integration Analysts responsible for analysis, database configurations, testing and deployment of electronic client integrations
• Optimized standard process for electronic client integrations by collaborating with development team to design and build automated processes to reduce manual effort
• Worked with operations and client relations leaders to arrange and adhere to project schedules based on production requirements and available resources
• Adapted and overcame challenges and communicated with transparency to ensure stakeholder understanding of project status
• Developed and maintained positive relationships with clients, employees and internal stakeholders
• Monitored and prioritized production issues for resolution

Columbus, Ohio Area

• Director, Software Engineering - Managed day-to-day processes and backlog for team of approximately 10 developers, 3 business analysts, 2 tier-3 support representatives and 4 integration analysts
• Director, EMS Shared Services - Managed Patient Advocacy Services pilot project including planning, staffing, training, timeline, creating standard processes and reporting metrics to senior management
• Senior Product Specialist - Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
• Process Training and Quality Assurance Manager - Oversaw creation and delivery of training modules for new and existing employees. Managed team of 3 quality auditors that performed audits on various departments.
• Revenue and Process Improvement Manager - Analyzed data and current processes across various medical billing offices and departments to identify opportunities for improvement and communicated to department leads and.
• Various manager and supervisor roles - Worked with Director to build multiple new departments from the ground up, including planning, staffing, training, creating standard processes and reporting metrics to senior.

• Review and resolve outstanding account balances related to workers’ compensation claims
• Review and provide quality feedback for all internal operations departments