Brandy Edwards Email & Phone Number

Columbus, Ohio

• Applied Scaled Agile Framework (SAFe) while working with 3-5 development teams to create configurable, custom, scalable and automated product functionality• Maximized revenue by building and deploying critical features incrementally and up front, using WSJF• Owned, groomed and prioritized product backlog• Collaborated with business analysts and business stakeholders to groom stories for development• Collaborated with development team and business stakeholders on design, development, test and deployment activities, oversaw software development life cycle (SDLC)• Removed roadblocks enabling scrum teams to deliver on sprint commitments• Adapted and overcame challenges and communicated with transparency to ensure stakeholder understanding of project status• Accepted final product on behalf of end users and stakeholders• Ensured solutions achieve operations and client goals• Allocated and approved development team resource usage• Oversaw monthly product deployments from vision and creation to roll out and delivery• Created formal product announcements for each deployment• Collaborated with business and technical leaders to compose and submit formal business cases to senior management for project approval and funding

Columbus, Ohio Area

• Managed team of 5 Integration Analysts responsible for analysis, database configurations, testing and deployment of electronic client integrations• Optimized standard process for electronic client integrations by collaborating with development team to design and build automated processes to reduce manual effort• Worked with operations and client relations leaders to arrange and adhere to project schedules based on production requirements and available resources• Adapted and overcame challenges and communicated with transparency to ensure stakeholder understanding of project status• Developed and maintained positive relationships with clients, employees and internal stakeholders• Monitored and prioritized production issues for resolution

Columbus, Ohio Area

• Director, Software Engineering - Managed day-to-day processes and backlog for team of approximately 10 developers, 3 business analysts, 2 tier-3 support representatives and 4 integration analysts• Director, EMS Shared Services - Managed Patient Advocacy Services pilot project including planning, staffing, training, timeline, creating standard processes and reporting metrics to senior management• Senior Product Specialist - Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality• Process Training and Quality Assurance Manager - Oversaw creation and delivery of training modules for new and existing employees. Managed team of 3 quality auditors that performed audits on various departments (accounts receivable, payment posting, data entry, credit balances)• Revenue and Process Improvement Manager - Analyzed data and current processes across various medical billing offices and departments to identify opportunities for improvement and communicated to department leads and senior management• Various manager and supervisor roles - Worked with Director to build multiple new departments from the ground up, including planning, staffing, training, creating standard processes and reporting metrics to senior management. Built Client Services Rapid Response Team, Corporate Accounts Receivable Team and Outbound Call Center• Accounts Receivable and Payment Posting Supervisor - Supervised employees responsible for posting payments, working insurance denials, generating appeals and other insurance follow-up

• Review and resolve outstanding account balances related to workers’ compensation claims• Review and provide quality feedback for all internal operations departments