Brandy Epps Email & Phone Number

Baltimore, Maryland Area

MAIF

Baltimore, Maryland Area

• Providing support through both administrative and clerical duties
• Logging information on internal systems
• Process and distribute incoming mail and post outgoing mail daily
• Distribute or mail payroll checks/stubs
• Assist in internal control of incoming and outgoing Head Start checks
• Assist in maintaining Monthly nutrition reports, Volunteer Information Reports, and Monthly Copier Report

Baltimore City, MD

• Office Support Clerk, Accounts Receivable
• Provided excellent customer service during high call volume period by assisting with customer inquiries and follow-ups.
• Processed high volume mail, including: customer statements, dun notices, and certified mail
• Created and maintained customer files
• Filed various Accounts Receivable documentation Office Clerk, Finance
• Weekly oversee receptionist front desk of Finance Office, including greeting visitors and responding to telephone and in person inquires

• Greeted guests and directed them to the appropriate personnel
• Consolidated various human resources documentation, including filing and maintaining personnel records in accordance with the Department of Human Resources’ policies and procedures
• Maintained Microsoft Excel spreadsheets for departmental use
• Maintained scheduling of various food vendors for weekly departmental lunches

Baltimore, Maryland Area

• Sorted and filed medical and billing data according to company guidelines
• Assigned, recorded, and stamped identification codes as applicable to incoming documentation
• Perform general office duties including: typing, operating office machines, and sorting mail.
• Verified check fund distribution for various clients (brokerage, patients, doctors)
• Made telephone inquiries to acquire updated client information and instructing clients on action needed regarding
• W9's and their medical providers.

• Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction
• Provided employees with tools to maintain and increase service levels to both internal and external customers
• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures
• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management
• Recruited to provide top-notch service to both internal and external customers using professionalism and sensitivity
• Assisted Manager in creating and updating training materials

Biology, General

Diploma