Brandy Epps Email & Phone Number

Baltimore, Maryland Area

Maif

Baltimore, Maryland Area

• Providing support through both administrative and clerical duties• Logging information on internal systems• Process and distribute incoming mail and post outgoing mail daily• Distribute or mail payroll checks/stubs• Assist in internal control of incoming and outgoing Head Start checks• Assist in maintaining Monthly nutrition reports, Volunteer Information Reports, and Monthly Copier Report• Maintain Head Start Forms• Other duties as required

Baltimore City, Md

Office Support Clerk, Accounts Receivable• Provided excellent customer service during high call volume period by assisting with customer inquiries and follow-ups.• Processed high volume mail, including: customer statements, dun notices, and certified mail• Created and maintained customer files • Filed various Accounts Receivable documentation Office Clerk, Finance• Weekly oversee receptionist front desk of Finance Office, including greeting visitors and responding to telephone and in person inquires• Assisted Finance personnel during audits and internal projects• Opened, sorted and distributed incoming messages, correspondence, and invoices• Provide invaluable support to the office, maintain customer files, compile relevant documents and entered information into internal databases, confirming the inclusion of important and correct information.File Clerk, Accounts Payable• Distributed incoming invoices and other documents to appropriate personnel• Filed processed incoming invoices• Pulled invoices for review as needed

• Greeted guests and directed them to the appropriate personnel• Consolidated various human resources documentation, including filing and maintaining personnel records in accordance with the Department of Human Resources’ policies and procedures• Maintained Microsoft Excel spreadsheets for departmental use• Maintained scheduling of various food vendors for weekly departmental lunches

Baltimore, Maryland Area

• Sorted and filed medical and billing data according to company guidelines • Assigned, recorded, and stamped identification codes as applicable to incoming documentation• Perform general office duties including: typing, operating office machines, and sorting mail.• Verified check fund distribution for various clients (brokerage, patients, doctors)• Made telephone inquiries to acquire updated client information and instructing clients on action needed regarding• W9's and their medical providers.

• Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction• Provided employees with tools to maintain and increase service levels to both internal and external customers• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management• Recruited to provide top-notch service to both internal and external customers using professionalism and sensitivity• Assisted Manager in creating and updating training materials• Prepared monthly reports for Customer Care Supervisor• Received Customer Service Award for outstanding track record of positive customer feedback• Identified customer needs and fielded inquiries• Representative for several sites including: CareFirst, BGE and Constellation Energy

Biology, General

Diploma