Brandy Farley Email & Phone Number

Apex, North Carolina, United States

Apex, North Carolina, United States

Apex, North Carolina, United States

• Document and maintain accounts receivable, accounts payable, ecommerce taxes, commissions, and other financial transactions• Help develop and maintain documentation for regulatory affairs• Assist with shipping, receiving, customer service, and manufacturing• Regularly use and comfortable with BigCommerce, Microsoft Office, Quickbooks, Avalara, and Shippo

Cary, North Carolina, United States

• Set strategic plan to increase collection and production to reach office goals while maintaining monthly budget• Completed submission and payment of accounts receivable and accounts payable; as well as administrative functions including bank deposits and business correspondences• Ran and evaluated daily, monthly, and annual reports• Implemented HR policies and procedures; processed payroll, bonuses, and PTO approvals; lead new employees through orientation and training program• Responsible for managing daily schedule, collecting payment from patients for services rendered, communicating with the doctors and team, and tracking dental lab cases• Created agenda for team meetings and facilitated discussion, organized team functions• Resolved patient and team issues in accordance with company policies and procedures, healthcare regulations, and dental board standards• Assisted with marketing including website design, social media, and promotional gifts for patients and referring offices• Regularly used and comfortable with Open Dental, Practice Management Bridge, Remote Lite, DocHub, NexHealth, CareCredit, GreenSky, Lending Club, Nexonia, ADP Workforce, Paylocity, Spectrum VoIP, Jarvis, Microsoft Office and Google Drive

Cary, North Carolina, United States

Responsible for managing daily scheduleCollected payment from patients for services renderedCompleted submission and payment of accounts receivable and accounts payableOversaw administrative functions including bank deposits and business correspondencesManaged all aspects of dental insuranceRan and evaluated daily and monthly reportsCommunicated with the lab and doctors regarding patients casesUpdated the doctors and team of any work schedule or office policy changesFollowed up with new leads from Dental Implant MachineUtilized Open Dental, Practice Management Bridge, Remote Lite, DocHub, Revenuewell, CareCredit, GreenSky, Lending Club, Imagn Billing, Asana, Box, Microsoft Office and Google Drive

Raleigh-Durham, North Carolina Area

Implemented a tracking system for lab casesEnsured lab cases went out in a timely mannerCommunicated with labs and the doctors regarding a patient’s caseTook impressions for patient’s night guards, whitening trays, and suckdown and essex retainersPoured and trimmed modelsSend cases to the laboratoriesMade whitening trays, suck down and essex retainers, and custom trays for patientsFollowed up with patients to schedule their appointment once their case has arrivedResponsible for ordering dental suppliesAssisted the doctors during dental procedures, as needed

Created a system to track lab cases and patients are scheduled for their delivery appointmentOrder dental supplies and stay within budgetDeveloped and implemented a new patient protocolAnswer phones and redirect to correct departmentVerify walk out information is correct and match the signed treatment plan and collectpatient's co-payConfirm patients had a future appointment scheduledCreate morning huddle presentation on one of that month's topicsUtilize Eaglesoft, Microsoft Outlook, Word and Excel, as well as troubleshooting computer problems

Cary, Nc

Responsible for treatment plan presentation, financial arrangements, and specialist referralsManaged accounts receivable and outstanding insurance claimsVerified and corrected insurance plans as needed in SoftdentCompiled necessary documentation for insurance claimsSuccessfully handled all aspects on insurance claims processingEnsured questions that patients or staff had regarding finances or insurance coverage were answered

Columbus, Ohio

Created HR policies and procedures; processed payroll and bonuses; recruited and led new employees through orientation and training programDetermined goals and set strategic plan to increase collection and productionManaged daily schedule, treatment plan presentation, and financial arrangementsResponsible for dental insurance claims processing, credentialing, and joining insurance companies as in-network providersOversaw accounts receivable and accounts payable. Completed administrative functions including bank deposits and business correspondencesRan and evaluated daily and monthly reports. Utilized Google Sheets to consolidate monthly reports from multiple offices into a simple single reportAssisted with marketing including website design, social media, and Yelp accountsRegularly used and comfortable with Dentrix Ascend, Microsoft Office, Quickbooks, Google Sheets and Drive, iCloud Drive and Calendar, and PracticeWorksCreated agenda for monthly team meetings and facilitated discussion; organized team functions including continuing education and staff outingsEstablished and maintained long-term relationships with patients and business associatesResolved patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards

Columbus, Ohio

Developed and implemented system for hygiene/perio appointment protocolImproved hygiene department efficiency and productivityResponsible for managing daily schedule, treatment plan presentation, specialist referrals, and financial arrangementsSuccessfully handled all aspects of insurance claims processing and credentialing providersResponded efficiently to patient and doctor needs and inquiriesUtilized Dentrix G6 and Microsoft Office, as well as troubleshooting computer problemsRan and analyzed management reports

Fredericktown, Oh

Responsible for managing daily schedule, treatment plan presentation, specialist referrals, and financial arrangementsDeveloped and implemented system for hygiene/perio patient appointment protocol Set strategic plan to increase hygiene productionProcessed insurance claimsWrote business correspondence and ensured records were stored securely and in compliance with privacy and security regulationsCompleted administrative functions including bank depositsPerformed necessary tasks using Eaglesoft and Microsoft Office, as well as troubleshooting computer hardware/software problemsEstablished and maintained long-term relationships with patients and business associatesManaged all aspects of clinical systems including sterilization and lab workAssisted the doctor during dental procedures

Career Diploma, Dog Obedience Trainer/Instructor

High School, General Studies

Activities and Societies: Volleyball, Fast-pitch, Debate Team, Chorus