Brandy Fields Email & Phone Number

Pocola, Oklahoma, United States

Experience Manager for the North Region Travel Plazas and Casino Toos

•Deliver exceptional service to VIP guests.•Arrange hotel, limo, air travel, room amenities, golf and spa reservations and other needs for the satisfaction of VIP guests.•Provide hotel room check-in and reservations for meals, spa, golf, or other activities for VIP guests.•Primary "go to" person responsible for the scheduling, booking and coordination of VIP events including, vendors, rental needs, staff coordination, guest support and A/V equipment.•Help develop creative and valuable ways to deliver an unforgettable experience to our guests.•Work with Casino Hosts, hotel and food and beverage personnel to ensure room amenities are provided for the satisfaction of VIP guests.•Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.•Work special events servicing VIP guests.•Work with internal customers to ensure a successful and productive work environment and completion of work projects.

Pocola, Ok

Position requires me to identify, develop, and sustain the quality of working relationships with the casino guests. A casino host sustains these relationships via personal invitations to private events, marketing, and other activities. It is also the responsibility of a casino host to grow rated play, making reinvestment judgments based on casino play. Casino hosts also promote special activities by attending special events and participating when needed and via personal and telephone contact. I coordinate trips to other Casino locations and take care of the billing and hotel accommodations. Assist the Executive Hosts with their player request as well. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records for Casino Guest comps. Also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Perform general physical activities and administrative tasks when delivering mail or answering phones. I still work closely with Event Center to coordinate rooms for Entertainment, Company Parties/Meetings and individual groups’ bookings. I enter and maintained group blocks and billing within Player Development. I work with Hotel GM to negotiate room rates and with Center Stage Manager on the Entertainment rooms and request from the artist. I also do direct bill for some of the Nation employee request.

Registering guests, accepting payments, and providing other customer service, answer customers' questions; make them feel at home, and build on-going relationships. Update what they know about community and help customers understand what they can do in the area, additionally, responsible for preparing the hotel’s books for the day’s financial transactions. Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. Also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Perform general physical activities and administrative tasks when delivering mail or answering phones. **I now work closely with Event Center to coordinate rooms for Entertainment, Company Parties/Meetings and individual groups’ bookings. I enter and maintained group blocks and billing. Ensure payments for groups. I work with Hotel GM to negotiate room rates and with Marketing Manager on the Entertainment room and request from the artist. I also do direct bill invoicing on a daily basis.

Fort Smith, Arkansas Area

Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects. Handle money and record payments onto computer. Identify staffs' actions and evaluate whether it meets hotels' standards. Estimate the number of rooms needed for special events. Answer customers' questions; make them feel at home, and build on-going relationships. Update what they know about community and help customers understand what they can do in the area. Schedule work activities and communicate duties and hours to staff. Coach staff on how to do the job and motivate them to finish projects. Coordinate front desk staffs' work, and build a team environment. Perform general physical activities and administrative tasks when delivering mail or answering phones.

Fort Smith, Arkansas Area

I did research for sales area. I created files, contracts, ensuring form of payment and receipt, and forwarding to Sales Manager. Entered actual group pickup. Estimate the number of rooms needed for special events. Worked closely with Catering Manager on Banquet events as well as Banquet checks for the billing side. Print weekly group pick up for BEO for next 10 days Track all sent contracts and due date for return. I provided Manager with update if contracts are past due. Oversaw client amenities /goodies. I maintained sales office calendar. I assist with analysis of websites and sales tools. Answered all incoming calls and transferred to correct manager. Attend weekly sales meetings as needed. Collect office equipment and supplies- responsible for ordering. Assist with special events. Conducted site tour as needed in absence of Manager. Maintain advance deposit spreadsheet as well as Third Party Authorization. Also, ran cut-off date report for group 30 days out.

Fort Smith, Arkansas Area

Manage and maintain all year or seasonal lodging facilities. Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Answer questions about hotel policies and services. They also resolve customers’ complaints. Arrange telephone answering service, mail delivery, and answers customers questions about area. Use computers to order food and beverages, or prepare reports. Purchase supplies or services from outside vendors, such as laundry, repair, and trash. Inspect hotel for cleanliness and appearance. Coordinate front-office duties and resolve problems. Greet and register guests. Show, rent, or assign rooms. Collect payment and record money earned and spent. Receive and process advance payments. Interview and hire staff. Assign duties to workers and schedule shifts. Work closely with General Manager on Sales calls and Business to business luncheons. I also worked with Companies to book extended stays for their employees.

Poteau, Oklahoma

Approve loans within specified limits, and refer loan applications outside those limits to management for approval. Meet with applicants to obtain information for loan applications and to answer questions about the process. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Review and update credit and loan files. Collect payments on said loans.

Poteau, Oklahoma

Planning events, outings, games and exercises for residents. Arranged to have scout troops, school groups and performance groups visit the residents. Supervise the activities to ensure residents participate safely as much as they are able. Conduct resident meetings to find out what activities residents enjoy or dislike. Visit with residents individually to get to know them.

Computer And Information Sciences And Support Services

Hs Diploma, General Studies