Serves as one of the learning resources for Graduation Candidates (GC), collaborating in a team environment to (1) support GCs both academically and personally through a case management model, (2) develop learning pathways, behavior, and transition plans to improve GC achievement, and (3) ensure that every GC masters the content on the path to high school graduation and post-secondary success.

Utilize advanced skills in Word, Excel, and Publisher to manage the office environment including writing contracts, coordinating advertisements, tracking payroll and financial records, scheduling estimates and obtaining new equipment, ensuring optimal resources utilization and consummate accuracy. ♦ Provide exceptional service to the public through greeting visitors and answering multiple incoming calls to assist clients and employees. ♦ Demonstrate effective communication and active listening skills, through identification of clients, staff and management needs and resolution of concerns ♦ Utilize problem-solving skills to mitigate customer satisfaction issues, retaining clients’ business and ensuring future business. ♦ Reconciliation of general ledger to cost reports, creating and utilizing reports, creating invoices and purchase orders for material.

Launched new resiliency program for survivors of domestic violence, sexual assault and mass violence. Conducted daily operations for a high traffic therapeutic office, utilizing advanced Microsoft Office skills to create brochures, documents and a filing system for therapeutic documentation. Maintains center's Facebook updates. ♦ Facilitates Building Resiliency: Surviving Secondary Trauma to multiple city and county first responders. Building awareness of vicarious trauma and its effects on those in helping professions. Achieving excellent feedback for training capabilities.♦ Provides support, advocacy and direct services to victims including appropriate referrals to community agencies, and therapists within the resiliency program. ♦ Assists victims with filing and tracking crime victim compensation applications and enrollment forms for outside agencies. ♦ Identifies victims of the incident (primary, secondary, tertiary) and provides outreach to all who needed ongoing assistance.♦ Trains and provides orientation to new mass violence advocates

Assisted senior advisors and leadership, including updating of PowerPoint slides, SharePoint databases and combining of preliminary reports through Microsoft software. ♦ Received Commendation Award for Work Ethics and Accountability during deployment. ♦ Coordinated on and off-site activities as the Corporate Trainer and successfully led, developed trained teams, through the provision of stimulating learning environments and support. ♦ Determined training effectiveness through development of evaluation reports on procedures and materials and provided recommendations for improvement. ♦ Responsible for scheduling, organizing VTC meetings, taking minutes, and handling concluding correspondence.♦ Routinely sought by senior leadership to manage short suspense’s, highly visible issues and tasking with an uncanny ability to achieve excellence.♦ Attended the Pennsylvania State University Master Resiliency Training, educating staff on proactive strategies to deal with stress and educating senior advisors on trending issues.

Effectively coordinated and provided administrative support to senior leaders. Utilized email and VTC correspondence to communicate effectively with senior advisors on strategies for increasing tactical communications and promoting activity- based costing initiatives. ♦ Developed a new badge system for a secret security building for confidential documents, reports, and correspondence and equipment.♦ Primary instructor, and responsible for tracking and monitoring of the Equal Opportunity Program, Drug and Alcohol Prevention Program, and Suicide Prevention Program.♦ Earned a Bronze Star Award for renovation of two major communications facilities and the requisition of $1.2M dollars to complete the project.

Role modelled and advocated standards through formulation and design of training plans, aids, and procurement materials for effective teaching of required assignments. Transformed over 2000 employees, through effective teaching with an unparalleled graduation rate of 99%, while personally maintaining equipment valued at over $23M. Played an integral role in re-writing course curriculums and performing satellite equipment modernization saving the school over $50K. ♦ Ensured accuracy while maintaining training records for auditing purposes and attended Senior Leaders Course as part of professional development. ♦ Trained over 400 personnel on Sexual Assault Prevention, reinforcing awareness and increasing efficiency of company operations. ♦ Received commendable ratings during Equal Opportunity records inspections♦ Spearheaded a self-help initiative to renovate housing for 200 personnel, saving the government $60K.