Brandy Harmon Email & Phone Number

Traverse City, Mi, Us

Traverse City, Mi, Us

Traverse City, Michigan, Us

Manage over 200 plus customer accountsProvide friendly customer serviceStrictly uphold highest customer confidentiality and professionalismMaintain accurate customer databaseAble to work in fast paced, detail oriented, multi-tasking environmentStrong organizational skillsProvide full range of support services to Sales Representatives, Production and Shipping ManagersProcess requests including client orders, client spec changes, return merchandise authorizations, ship requirementsGather information from Sales and Design to build specs per customer requirementsEnter vendor purchase orders and track shipping schedule which is relayed to receiving and managersCreate and maintain reports within ExcelWork with various computer systems Amtech, Microsoft Word, Excel, Outlook, and TeamsHandled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Offered advice and assistance to customers, paying attention to special needs or wants.Participated in team meetings and training sessions to stay informed about product updates and changes.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Investigated and resolved customer inquiries and complaints quickly.Exhibited high energy and professionalism when dealing with clients and staff.Delivered prompt service to prioritize customer needs.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Managed timely and effective replacement of damaged or missing products.Investigated and resolved accounting, service and delivery concerns.

San Francisco, California, Us

Provide friendly customer service to Enterprise customer accountsStrictly uphold highest customer confidentiality and professionalismMaintain accurate customer databaseAble to work in fast paced, detail oriented, multi-tasking environmentStrong organizational skillsProvide full range of support services to CSMs.Process Enterprise customer requests and help them navigate Carta PlatformWork with various computer systems Microsoft Word, Excel, Outlook, Slack, Gmail, Zoom, Sales Force and TeamsTime Management with hybrid work scheduleCommunication with leadership and colleagues.Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Manage over 200 plus customer accountsProvide friendly customer serviceStrictly uphold highest customer confidentiality and professionalismMaintain accurate customer databaseAble to work in fast paced, detail oriented, multi-tasking environmentStrong organizational skillsProvide full range of support services to Sales Representatives, Production and Shipping ManagersProcess requests including client orders, client spec changes, return merchandise authorizations, ship requirementsGather information from Sales and Design to build specs per customer requirementsEnter vendor purchase orders and track shipping schedule which is relayed to receiving and managersCreate and maintain reports within ExcelWork with various computer systems Amtech, Microsoft Word, Excel, Outlook, and TeamsHandled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Offered advice and assistance to customers, paying attention to special needs or wants.Participated in team meetings and training sessions to stay informed about product updates and changes.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Investigated and resolved customer inquiries and complaints quickly.Exhibited high energy and professionalism when dealing with clients and staff.Delivered prompt service to prioritize customer needs.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Managed timely and effective replacement of damaged or missing products.Investigated and resolved accounting, service and delivery concerns.

Provide friendly customer serviceHandled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered customer telephone calls promptly to avoid on-hold wait times.Updated account information to maintain customer records.Exhibited high energy and professionalism when dealing with clients and staff.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Delivered prompt service to prioritize customer needs.Strictly uphold highest customer confidentiality and professionalismMaintain accurate customer databaseEnter customer estimates and sell policies.

Carrollton, Tx, Us

Provide friendly customer serviceHandled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered customer telephone calls promptly to avoid on-hold wait times.Updated account information to maintain customer records.Offered advice and assistance to customers, paying attention to special needs or wants.Processed customer service orders promptly to increase customer satisfaction.Exhibited high energy and professionalism when dealing with clients and staff.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Delivered prompt service to prioritize customer needs.Maintained up-to-date knowledge of product and service changes.Followed up with customers about resolved issues to maintain high standards of customer service.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Promptly responded to inquiries and requests from prospective customers.Strictly uphold the highest customer confidentiality and professionalismMaintain accurate accounts receivable and customer databaseEnter and update customer estimates and ordersQuality Control customer orders.

Provide friendly customer service domestic and foreignHandled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered customer calls with minimal wait times.Updated account information to maintain customer records.Responded to customer requests for products, services, and company information.Processed customer service orders promptly to increase customer satisfaction.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Investigated and resolved customer inquiries and complaints quickly.Exhibited high energy and professionalism when dealing with clients and staff.Delivered prompt service to prioritize customer needs.Followed up with customers about resolved issues to maintain high standards of customer service.Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Trained new personnel regarding company operations, policies and services.Sought ways to improve processes and services provided.Managed timely and effective replacement of damaged or missing products.Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.Investigated and resolved accounting, service and delivery concerns.Strictly upheld highest customer confidentiality and professionalismPreviously maintained accurate accounts receivableAccurately maintained all customer recordsCreate and maintain several quarterly reports within ExcelEntered and updated purchase orders to vendorsAttend Trade Show and Conferences when needed

Helped manage 150+ Condominium Associations.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Restocked supplies and placed purchase orders to maintain adequate stock levels.Executed record filing system to improve document organization and management.Scheduled office meetings and client appointments for staff teams.Restocked supplies and placed purchase orders to maintain adequate stock levels

Reason for leaving: Lack of Work – Business ClosedProvide full range of support services to the Owner and appraisers. In charge of customer service, document preparation, file management, mail handling, record maintenance, accounts receivable and payable, payroll, appointment setter, and client inquiries. I assisted the owner on real estate appraisals throughout Michigan. I upheld the strictest confidentiality.