Brandy H. Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham, North Carolina Area

Remote Hardware and Chemistry RemoteServices Engineer for a FDA regulated proprietary medical diagnostic chemistry analyzer owned by a Globally established German Medical Diagnostic Corporation. Primarily responsible for supporting the North American Region including Canada and Puerto Rico.

Raleigh-Durham, North Carolina Area

Wilmington, Delaware

United States

Greater Philadelphia Area

Paducah, Kentucky

Forest Park, Illinois

Schaumburg, Illinois

Facilitated new hire theory and practical skills training for Customer Care Conference Coordinators that set up and proctored conference calls for a variety of organizations including but not limited to Fortune 500 corporations with global operations. Provided recertifications for all employees. Provided training for all procedural changes to ensure uniformity in execution of services provided throughout corporation.Provided soft skills initial and refresher training to… Show more Facilitated new hire theory and practical skills training for Customer Care Conference Coordinators that set up and proctored conference calls for a variety of organizations including but not limited to Fortune 500 corporations with global operations. Provided recertifications for all employees. Provided training for all procedural changes to ensure uniformity in execution of services provided throughout corporation.Provided soft skills initial and refresher training to ensure world class customer service throughout the customer experience.Assisted with updating curriculum and assisted with updating training manuals. Show less

Des Plaines, Illinois

Shared primary responsibility with quality assurance team of ensuring lot integrity of FDA regulated, ISO 9001 certified medical device manufacturer of disposable contact lenses throughout the entire manufacturing process from raw material to final packaging of manufactured medical device lots.In conjunction with maintaining lot integrity also shared responsibility with quality assurance team for laboratory parameter testing ensuring random required sampling of contact lenses… Show more Shared primary responsibility with quality assurance team of ensuring lot integrity of FDA regulated, ISO 9001 certified medical device manufacturer of disposable contact lenses throughout the entire manufacturing process from raw material to final packaging of manufactured medical device lots.In conjunction with maintaining lot integrity also shared responsibility with quality assurance team for laboratory parameter testing ensuring random required sampling of contact lenses performed successfully within established specifications.Shared responsibility with quality assurance team for providing corrective action and retraining of production team as necessary when deviations from recommended manufacturing processes were identified. Shared responsibility with quality assurance team for communication of best practices with production management teams while keeping them informed of any production integrity or process deviation issues identified during active observation of manufacturing process or discovery as a result of random sampling parameter testing.Maintained, reviewed, and provided corrective action for good manufacturing process documentation of medical device lots from raw materials to final packaging of manufactured medical device lots. Show less

Worldwide

Computer Information Sytems, Information Technology, 3.49 And Climbing

In Progress. Core Courses Completed: Computer Applications(COMP100), Logic and Design (CIS115), Connectivity (CIS246), Architecture.

Workforce Education, Training, And Development, B Average