Brandy H. Email & Phone Number

Columbus, Georgia, United States

• Attend district meetings to build healthy partnerships and gather information.• Collaborate with IT personnel and vendors to meet end-user needs.• Facilitate communication and work within IT for technology requirements.• Maintain and support software, hardware, and mobile devices.• Manage the daily schedule for technical support team.• Provide support for new installations and enhancement projects.• Provide technology information to various stakeholders.• Perform other job-related duties as assigned.

Columbus, Georgia, United States

• Handle customer technical support cases via phone, email, and ticketing system.• Prepare reference material and update knowledge base.• Evaluate and improve existing programs to enhance program operations.• Maintain client confidentiality.• Perform other job-related duties as assigned.

Columbus, Georgia

• Responds to customer and provider questions via telephone and written correspondence regarding insurance benefits, eligibility and claims.• Respond to client calls and provided instructions for troubleshooting• Forward client complains to the concerned departments• Provide technical and analytical support at the call center• Maintain a thorough knowledge of all products and services

Columbus, Georgia

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.•Analyzed problems and provided information/solutions.•Developed and maintained positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.•Sought, understood and responded to the needs and expectations of internal and external customers.

Columbus, Georgia

•Analyzed overages and shortages in order to reconcile discrepancies in payments•Researched check copies and prior invoices to assist in balancing•Prepared basic accounting paperwork required to process refunds/transfers•Communicated with internal and external customers for the purpose of obtaining, clarifying or delivering information pertaining to invoice reconciliation•Served as a mentor for Accounting Specialist I by answering questions and assisting with complex files

Columbus, Georgia

• Supported account executive and sales manager by providing accurate account trend reports• Served as an integral part of the team by understanding the client's business model and assisting them in relevant account opening and documentation• Remained in constant contact with customers to facilitate account related issue resolution and fulfill customer requests•Researched check copies and prior invoices to assist in balancing•Prepared basic accounting paperwork required to process refunds/transfers

Columbus, Georgia

• Responded to inbound telephone calls and generated outbound calls regarding credit card products• Provided outstanding customer service while meeting customer needs and adhering to established procedures• Updated and maintained cardholder data in appropriate databases through skip tracing procedures• Obtained phone payments on delinquent accounts and worked with customers to prevent future delinquency

Master Of Arts In Human Services Counseling, Human Services, General

Bachelor Of Science (B.S.), Human Services, General

Focus on Family and Child Development

Bachelor Of Science (B.S.), Sociology