• Quickly learned both Mercury Gate & McLeod within the first month of employment• Verify RMIS is showing the correct Remit to & has the proper factor company documents uploaded (Notice of Assignment & Letter of Release) • Notify carrier of any updated needed done on the RMIS website • Solely maintaining carrier paperwork, invoicing, auditing, & unbilled loads in Mercury Gate our old system while we are slowly transitioning as well while also working in our new system McLeod• Create PDF attachments to send to Transflo of documents being indexed under loads• Train team members our system McLeod & train on SAP portal for billing our big customer• Multitask, organization, & prioritization of work in a fast-paced work environment• Use of Excel to Bill customer & to go over carrier statements• Use of Cisco WebEx for daily company meetings, team meetings, & training• Use of Cisco communicators multi line phone to be in communication with team• Use of Microsoft Team’s to be in contact with team members during Covid Pandemic• Use of Microsoft Outlook to contact carriers, team members, sales reps, dispatchers, & our carrier compliance team for information on carriers loads• Use of Microsoft Outlook calendar to keep track of projects that need to be completed daily• Review carrier invoices & POD’s to ensure the information matches the load information in our systems• Verify with operations that there will be no claims based off notes in system & notes on POD’s of Overages, shortages, & damages• Verify with departments of updates need to be made to a load, make changes, & make notes on loads of any changes• Maintain close communications with our carriers, customers, outside agents, sales personnel, operations, and driver payroll departments.• Bill our customer on SAP portal daily & ensure charges match with what we are showing• Transfer data from Mercury Gate to Excel & analyze data to make sure the proper information is included to be billed to our customer

• Pull daily sales from POS system & enter them into Excel & QuickBooks• Accounts payable for Cedar Rapids, North Liberty, & Iowa City locations• Organization of termed & new employee’s file’s• Handle termed and new employee’s files and paperwork• Shred private docs• Print off check register from QuickBooks• Print off check register, a variety of tax forms, variety of paperwork, & envelopes for employer• Made copies of paperwork• Enter in projected sales in the POS system for each month• Email vendors & organizations for donations being made• Create gift bags & gift certificates for donations being made• Enter in Deposits into QuickBooks• Keep office organized• Inventory Management with Uniforms• Data entry • Take trash out• Other projects as needed

Work at Trans america as a customer service representativeWeekly MeetingsClassroom TrainingMultiple Systems UseCommunicate Via Skype & Email with co-workersCommunicate Via Email with AgentsFast Paced work environmentAudit paperwork to make sure proper information was givenIndex paperwork

Shipping Products to customersPulling inventory for shipmentsStock InventoryCount InventoryCommunicate Via Skype & email with coworkersCommunicate Via phone with trucking companies (e.i. FedEx, UPS, Yellow Freight, etc.)Communicate Via email with customersWeekly Deadlines to be met on customer ordersTrain new hireFloat in Warehouse to cover other areas (i.e. Molding, CNC Table, Make Kits, etc.)Package product to get ready for shipmentPallet product for shipmentsPrint Shipping labels