Brandy Hooper Email & Phone Number

Mooresville, Nc, Us

Supervise a professional staff of Accommodations team members, providing coaching, guidance, and performance managementCollaborate with key partners for problem resolution and to recommend program enhancements to senior leadership, including Human Resources/Employee Relations, Healthcare Providers, Disability Administrator, HR Policy and Corporate ER, Corporate Properties, Risk & Insurance Management/Workers’ Comp, Employee Assistance, Law department and Leave ManagementManage and resolve case escalations and provide related education, coaching and mentorshipWork closely with senior management to develop data-driven strategies to enhance program efficiency and effectivenessAssist in the development, implementation, and administration of company personnel policies, procedures, and programsProvide subject matter expertise and direction to Accommodations Senior Consultants, Accommodations Consultants and and/or HR professionals as neededParticipate in case audits for Accommodations Senior Consultants and Accommodations Consultants, providing feedback and recommendationsPartner with the Business Initiatives Analyst and HR Specialists on reporting needs, including caseload volume

Charlotte, North Carolina Area

• Responsible for providing support to a retail store employee base of 6000 in 37 states; directly manage 3 employees• Provide coaching and guidance to field and corporate managers and employees regarding policy interpretation• Revise and regularly update employee policy manual to ensure compliance with changing local, state and federal laws• Ensure all employee relations concerns are addressed promptly and appropriately to promote a positive work environment• Created and implemented a medical and religious workplace accommodation policy and process, including the creation of necessary forms• Assisted in the onboarding and implementation of Equifax as a paperless onboarding solution

Mooresville, North Carolina

• Managed a team of 15 employees responsible for the day to day administration of leaves and ADA workplace accommodations• Responsible for the management and refinement of Lowe’s centralized leaves and accommodations processes• Regularly monitored case volume and trends to ensure equitable distribution of cases• Collaborated with Lowe’s Legal department to ensure compliance with all state and federal leaves and accommodations laws• Served as the liaison between Lowe’s and the 3rd party disability management vendor (Reed Group)• Modified and instituted quality standards to ensure a consistent and high quality accommodations process• Conducted training sessions with Field HR partners to ensure understanding of Lowe’s leaves and accommodations processes• Improved the overall engagement of the team through candid feedback and positive recognition

• Responsible for providing employee relations support to field Human Resources in 2 regions (AK, CO, DE, ID, MT, NJ, NY, OR, PA, UT, WA, WY) • Led investigations of high-risk employee complaints alleging Title VII violations within retail stores and distribution centers• Ensured employee relations issues were addressed promptly and appropriately to promote a fair and positive work environment• Collaborated with the HR business partners and Legal department to address trends and establish proactive measures to mitigate potential litigation• Educated store operations, supply chain and over 200 HR partners regarding best practices and risk mitigation• Made appropriate employment-related recommendations based on investigation findings• Managed caseload of over 20 cases at a time, ensuring that each case was addressed and prioritized appropriately

• Responsible for 19 stores; dotted line reporting of 19 store HR Managers; employee base of over 2,000 • Ensured employee relations issues were addressed promptly and appropriately to promote a fair and positive work environment• Responsible for ensuring HR policies and procedures were implemented fairly and consistently at store level• Trained and provided assistance to store management in human resource related areas such as employee relations, FMLA/ADA interactive process, and union avoidance• Coached and developed HR Managers regarding HR trends, legal developments, leadership behaviors, business acumen as it relates to HR’s partnership with sales, workforce management, and compliance

Madison, Wisconsin Area

• Updated Human Resource forms • Assisted with on-going HR functions and projects as assigned• Assisted with recruiting

Researched and drafted legal memoranda relating to labor and employmentAssisted attorneys in preparation of arbitration briefs

Researched and drafted legal memoranda in a variety of areas including corporate law, estate law and civil procedureDrafted summons, complaints, affidavits, orders and other court documentsAssisted attorneys in preparation of appellate brief and opinion letters

Ensured policies, procedures and reporting were in compliance with all state and federal regulations such as FMLA, ADA, EEO and OSHA filings Maintained knowledge of legal requirements and government regulations affecting human resources function; such as hiring, promotion, discipline and termination decisions, multi-state unemployment determinationsAnalyzed results of reports and surveys and developed specific recommendations for review by managementRecruited, interviewed, and selected employees to fill vacant positions nationwideTrained and provided assistance to management in human resource related areasServed as a resource for employee and management regarding policies and procedures

Monitored company-wide worker's compensation claims including maintaining OSHA logs and filingsPlan administrator for company benefits to ensure compliance with applicable HIPAA requirements, analyzed stop loss reportsOrganized and facilitated company-wide safety programs including implementing drug-testing program

• Oversee the Human Resource functions for 200 store employees, with staff responsibilities• Facilitated the hiring process to ensure compliance with applicable state and federal laws including but not limited to FMLA, ADA, EEO, OSHA, state worker’s compensation• Planned and implemented seasonal staffing strategy ensuring full-time/part-time ratio and diversity• Tracked payroll administration and wage management in the store• Monitored store level worker’s compensation claims• Coordinated, scheduled and processed store performance management process• Implemented store training calendar based on associate training needs• Critical member of the management team responsible for implementing HR policies and procedures store-wide

Facilitated the hiring process to ensure compliance with applicable state and federal laws including but not limited to FMLA, ADA, EEO, OSHA, state worker's compensationPlanned and implemented seasonal staffing strategy ensuring; ratio and diversityTracked payroll administration and wage management in the storeMonitored store level worker's compensation claimsCoordinated, scheduled and processed store review processImplemented store training calendar based on training needs

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