Brandy R. Email & Phone Number

Phoenix, Az

• Created of bill of ladings via information from purchase orders and emails.• Collaborated with dispatch on scheduling the purchase orders.• Learned and utilized the Account Edge software for basic AR/AP input.• Learned and utilized the Monday software for order organization.• Input initial accounting codes and pricing into the Account Edge software.• Corresponded with emails to gather information and requests.• Scanned documents, input document data into spreadsheet or image format • Troubleshooted with the dispatch team on order updates, and prioritization.

Mesa, Arizona, United States

• Processed returns and refunds, and balance due payments.• Scheduled appointments for sales team and clients via phone.• Processed and scheduled pickups, deliveries, and returns.• Answered phones and de-escalated angry customers.• Responded to emails and followed up with customers via phone.• Forwarded, transferred calls, to correct personel and departments.• Deciphered requests from emails, and answered emails.• Generated reports and utilized the IBM GERS, and PAC software daily.• Checked the company mailbox, and sent out mail and advertisements.• Traveled to the bank to deposit weekly checks.• Investigated inventory and the back warehouse for missing orders.• Ordered supplies for the office using company credit card.• Streamlined communication with all departments.

Scottsdale, Arizona, United States

• Captioned phone calls for deaf and hard of hearing persons • Learned and utilized the ASR software to translate calls to readable text.• High call volume of inbound calls received and translated.• Maintained confidentiality of sensitive information in accordance with FCC guidelines.• Performed fast typing skills for increased efficiency, of rapid or highly accented speech.

Tempe, Arizona, United States

• Received and answered a high volume of inbound calls / outbound calls.• Scheduled initial, and follow-up inspection appointments for clients and home developers. (e.g. Pulte, Lennar, DR Horton etc )• Managed field tech, and employee schedules.• Handled escalated calls and resolved client concerns and disputes.• Worked with the accounting department on processing purchase orders, payments, and refunds, and billing disputes.

Chandler, Arizona, United States

• Handled cash, check, and card transactions• Multitasked various duties, restocked supplies, and helped other associates• Input produce codes, and troubleshot register errors.• Cleaned and organized areas, and spills.• Checked ID when selling items such as alcohol or cigarettes.• Calmed down angry customers, and found resolutions to problems.

Nha Certified Phlebotomist, Phlebotomy

Associate Of Arts - Aa, General Studies