With over five years of experience as a contact center manager, I am passionate about delivering excellent customer service and optimizing operational performance. I currently work as a contact center operations manager at Harmony Outdoor Brands. In this role, I leverage my skills in 8x8 contact center, warehouse management, and manufacturing process improvement to oversee the daily operations of the customer support team, ensure quality standards and service level agreements, and implement best practices and solutions to enhance customer satisfaction and retention. I also partner with cross-functional teams and stakeholders to align the contact center strategy with the company's vision and goals. I am proud to be part of a team that is committed to creating a positive and productive work environment and a seamless and memorable customer experience.