Brandy Lee Email & Phone Number

Lewisville, Texas, United States

*Exceeded performance expectations in 1 year, ranking among the top 5 performers in the Recovery department.*Ensured loan servicing files are in full compliance with state and federal laws and regulations governing mortgage lending.*Worked closely with QA management, staff, and partner to analyze business processes and identify critical control points, resulting in a 40% increase in efficiency in 6 months.*Accomplished data analysis, reporting, and process flows using Microsoft Excel and Visio, streamlining operations and improving efficiency by 30%.*Created and maintained high-quality documentation of loan servicing processes, reports, applications, and procedures in compliance with department policies and procedures.

Farmers Branch, Texas, United States

*Expertly managed LSAMS transactions for zero UPB loans, guaranteeing precise reconciliation of advances and expenses with Claim and Third-Party funds, ensuring financial integrity.*Streamlined claim handling processes through Excel and workflow tools, resulting in improved accuracy and faster resolution of billback issues.*Identified non-recovery reasons for advances on foreclosures, DILs, and Short Sales through meticulous loss analysis for Claims Department, enabling more effective recovery approaches.*Maintained expertise in FNMA/FHLMC/VA/USDA, and FHA guidelines to ensure precise claim filings.*Surpassed processing targets by 18% in a fast paced, high-volume setting, leading to expedited file clearance and enhanced turnaround times for title curative issues.

Irving, Tx

*Analyzed and resolved 500+ title chain discrepancies, resulting in a 30% increase in efficiency, and ensuring compliance with industry regulations.*Managed timely recording of mortgage assignments with original or copied collateral documentation, contributing to a 45% reduction in processing time.*Maintained and refreshed comprehensive records in system of record, resulting in improved data *Balanced workload to ensure deadlines were met, and quality standards upheld, resulting in a 40% boost in productivity and client satisfaction.*Coordinated all vendor correspondence and communications, ensuring prompt responses and professional representation of the department.

Irving, Texas, United States

*Led team in improving loan servicing quality by 20% in 6 months, utilizing data analysis and problem- solving skills.*Reviewed files against technical checklists, identifying and escalating trends and potential areas of weakness.

Irving, Texas, United States

*Monitored daily operations within the department ensuring accuracy and efficiency of completed processes.*Utilized various data software programs to maintain accurate records of customer accounts.*Optimized loan servicing quality and customer satisfaction by implementing user access controls and data security measures, resulting in zero data breaches and improved data accuracy.