Brandy Martinez Email & Phone Number

Greater San Diego Area

Collected and kept careful records of rental payments. Monitored anddocumented all income, including delinquencies. Created staff schedulesin response to community needs. Maintained accurate and updatedwebsites and printed materials. Completed documents for outsideagencies such as landlord references. Updated tenant and unityinformation to keep current in housing database. Reviewed completedapplications and assessed household information against file history andprogram regulations. Verified details of transaction, including fundsreceived and total account balances. Coded the general ledger andprocessed vendor invoice payments. Balanced batch summary reports forverification and approval. Researched and resolved billing and invoiceproblems. updated accounts and information on a daily basis. Handledand processed confidential information. Contacted insurance providers toverify correct insurance information. Managed the day to day tactical andlong term strategic activities with the business.

Albuquerque, New Mexico Area

Maintained detailed administrative and procedural processes to improveaccuracy and efficiency.Verified and logged in deadlines for responding todaily inquiries. Supervised and trained admitting .Communicated withclients via phone, email and in person to obtain payments on outstandingaccounts. Served as mentor to junior team members. Managed team ofeight. Maintained household inventory and maintenance schedules.Handled incoming and outgoing correspondence, including mail, email andfaxes. Organized personal and professional calendars and suppliedreminders of upcoming meetings and events. Managed the receptionistarea, including greeting visitors and responding to telephone and inpersonrequests for information. Dispersed incoming mail to correct recipientsthroughout the office. Managed the daytodaycalendar for the company'sowner. Managed daily office operations and maintenance of equipment.

Albuquerque, New Mexico Area

Answered employee questions during the entrance and exit interviewprocesses. Helped training and development staff with all aspects oftraining coordination. Designed new employee packages and sent themvia mail and email.Served as mentor to junior team members.Executedintegrated advertising campaign across multiple media channels. Initiatedprogram that standardized employee training and led to increase incustomer satisfaction. Contributed to relevant blogs, conferences andevents both offlineand online to increase brand awareness. Implementedand evolved highimpactstrategies to target new business opportunitiesand new markets. Recommended and helped customers selectmerchandise based on their needs. Informed customers about sales andpromotions in a friendly and engaging manner. Tracked down sources ofspecial products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks toresolve customer issues quickly and efficiently. Trained new employeeson company customer service policies and service level standards.Addressed negative customer feedback immediately. Effectivelycommunicated with team members to maintain clearly definedexpectations.