Brandy Maxwell Email & Phone Number

Palmdale, CA, US

San Francisco, California, US

• Led Agile/Scrum teams to migrate legacy systems to the customized Mendix applications, improving operational efficiency. Coordinated automation initiatives, prioritizing task that enhanced lab provisioning and reduced.
• Engaged in continuous learning to keep up with emerging technologies, while leading automation projects to streamline workflows across platforms.
• Developed Mendix applications and back-end ASP.NET API servers, automating the provisioning of virtual machines, Active Directory configurations, and cloud services (GitHub Enterprise, Microsoft SQL, Azure, GCP).
• Automated lab environment setups using PowerShell and Microsoft Deployment Toolkit (MDT), reducing request processing times and improving end-user efficiency.
• Designed and deployed System Center Configuration Manager (SCCM) to streamline patch management and enhance security, compliance, and update efficiency across lab environments.
• Implemented Microsoft SQL clusters and GitHub Enterprise as SaaS solutions, improving scalability, high-availability, and collaboration within lab operations.

San Francisco, California, US

• Provided advanced troubleshooting and resolved system issues, ensuring smooth operations with minimal downtime.
• Supported post-implementation processes and enhanced application performance, coordinating system updates using SCCM and WSUS.
• Developed and maintained all scripting/automation and managed Azure Pack /Hyper-V support, improving system administration efficiency.

San Francisco, California, US

• Managed technical projects, ensuring timely delivery and alignment with business objectives by coordinating with end users, technical teams, and testers.
• Streamlined project management processes, leading to improved operational efficiency and client satisfaction.

San Francisco, California, US

Highlights:With superior customer focus received five Achieving Excellence and six Shared Success awards. Also a Gold Coin recipient as well as earning the TOG Top Performer of the yearCultivated an environment for technical support by educating customers, being a lead technical resource for others on the team, and making sure that others on the team have.

San Francisco, California, US

Highlights:Proven success managing all Project initiatives from start to finish.Proven ability to manage complex reports and statistics related to demographics of user populations, performance evaluation, and trends.Streamlined reporting procedures by coding automated processes; which reduced 10 hours weekly reporting time.Implemented automated customer.

San Francisco, California, US

Highlights:Webmaster for internal knowledge base (resource for 700+ applications supported) ensuring accuracy and available with support models for applications and user populationActed as Lead technical resource to team by mentoring team members, documentation of procedures, and provides informal training.Utilize various software types to Interpret.

San Francisco, California, US

• Transformed an underperforming team into a top-performing unit within 4 months through effective coaching and mentoring.
• Mentored new supervisors, assisting with their transition into leadership roles.
• Analyzed complex inquiries to deliver appropriate technical solutions with a 90%+ resolution rate.
• Led a Quality Assurance Task Force to implement new monitoring forms, enhancing customer satisfaction reporting.
• Designed and implemented statistical summary reports for management, providing a comprehensive view of departmental performance.

San Francisco, California, US

• Established the Complex Financial Software Technical Support department from the ground up.
• Created guidelines, test scripts, and known issues documentation for troubleshooting network, hardware, and software problems, escalating issues as needed.
• Provided support for complex technical issues related to applications, systems, databases, and other technical products.

San Francisco, California, US

San Francisco, California, US

• Led a team of 10-15 members, managing daily tasks and approving hours worked.
• Monitored calls for Quality Assurance and conducted annual performance reviews with salary recommendations.
• Facilitated ongoing coaching sessions, both individually and in groups, to support team and individual goal achievement.

San Francisco, California, US

Highlights:Responsible for on-call support for staff (20-25 workstations, 2 servers)Maintained Antivirus support and general computer maintenanceIdentified risk due to no BCP plan, developed and then maintained data integrity and performed system back-ups to ensure recoveryGreatly increased security within the infrastructure by planning, designing, and.

Searcy, AR, US

Opened new bank accounts over the phone and through the mail. Assisted customers with all technical issues with online banking and connectivity. Helped with all general banking inquiries or concerns from customers.

Bachelor'S Degree, Information Systems Concentration In Programming Technology

Associate'S Degree, Computer And Information Sciences, General