Salon Manager, Senior Stylist, Trainer, StylistOversaw all daily operations, troubleshoot customer complaints, audit discrepancies, loss prevention, supply sales and inventory maintenance. Assisted with annual budget, maintained and created social media marketing, and all communication campaigns with new and existing customers via, e-blasts, social media and direct mail. Manage all product orders, sales, commission bonus incentives for stylists. Supervise, train and assess stylist for skills and areas of improvement. Confirm that all sterilization and sanitation procedures are adhered to per state regulations. Effective time management and educate stylists with regards to all aspects of a full service salon as well as 9 year’s experience in specialty salons.  Promote, manage, plan, coordinate and schedule promotional events and spa parties for business building and brand exposure. Ensure that clients receive outstanding and personalized customer service through attentiveness to meet the client’s needs and wants. Create and maintain a fun relaxed but engaged environment for both client and staff that is safe, organized and productive. Travel, coordinate, set up and work special events that build the brand, educate the clientele on our brand verses the competitors to increase revenue via recruitment of potential new customers to the Corporation.

Branch manager for an Offender Funded Government Contract with Dallas County that monitors offenders via electronic monitoring,GPS tracking, radio frequency, voice match reporting service, and breath alcohol Testing Technology. Manage, advise and maintain continued program requirements and device education of 3 Case Managers. Coach, oversee and train 10 Electronic Monitoring Officers and 4 Probation officers on product knowledge, software updates or configuration changes and troubleshooting needs on multiple types of devices and software versions. Provide indepth data analysis, and daily reports on over 175 offenders on average and over 300 individual compliance reviews on a monthly basis. Successfully oversaw implementation of newly launched products and software platforms in 2014, responsible for increase in top line revenue, doubled collections from year prior and setup process for successful continued program trend for increased revenue. Testify to accuracy of data and procedures and chain of custody accuracy Managed a team responsible for enrollment, deletion, completion and terminations from a live web based Global Positioning platform. Assist in the development and testing of customized and branch configured software platforms for Voice Recognition Reporting Services Inventory management, billing, and account receivables, generate review and monitor daily, weekly and monthly reports. Adhere to monthly budget guidelines and goals set by Corporate with regards to product inventory, supplies and projected collections.

Spa Coordinator/Business DevelopmentPerformed an array of managerial and administrative functions in support of profitable business operations. Oversaw all daily operations of the facial esthetic and cosmetic dentistry field while maintain compliance with state laws, OSHA and HIPAA guidelines. Developed effective social media and marketing campaigns to meet organizational revenue objectives. In charge of scheduling, training, event planning, treatment planning and consultations for clientele/patient based business. Responsible for inventory management, staff licensure and maintained records for all staff’s required continuing education credential needs based on certification requirements. Handled all aspects of account payables, receivables, and employee timecard management with payroll. Work closely with the Doctor in credentialing the practice for various types of medical billing. Insurance Claim resolution, CPT code accuracy for insurance and Vendor management. Successfully increased internet retail sales through social media. Responsible for all marketing for both the Facial Esthetics and Dental markets  Coordinated and executed clientele attended events with special promotions used to advertise and boost sales  Single event sales increase of $11k for a 4 hour event for Fillers, Botox, Teeth Whitening, Microderm abrasion, Chemical Peels, Laser procedures, and Professional grade skin care and makeup line that produced record numbers in sales for the business. Maintain and create newsletters, e-blasts and direct mailers to new and existing clients. Manage and coordinate promotions via online media: Living social and Groupon

Manage enrollment of students into the Cosmetology program; maintaining accurate records and structure for successful completion of the program requirements. Provide assistance and tours to new and potential students. Assist with ordering supplies that fall within the Department of Education guidelines and department budget. Mentor students and researched and gathered information to assist with successful lesson plans that will engage all learning styles meeting the needs of all students enrolled. Assist Lead instructor with daily instruction of students ensuring total classroom engagement on all levels Substitute teach when the lead instructor was not available Successfully write, and teach from self-created lesson plans based on current trends to engage students yet also using education needed to master the state board exam.  Monitor, maintain, and submit clocked hours of active students for TDLR (Texas Department of Licensing and Regulations) compliance, verification of hours from TDLR for transfer students, and verification eligibility of out of state reciprocity students which vary from state to state.