Brandy Messner Email & Phone Number

Oakland, Or, Us

Roseburg, Oregon, United States

Integral member of main office for all Douglas County Extension programs. Shared office workloads and remains flexible to assist all programs with current and up-coming projects. Handled and recorded monies received for educational materials, programs, workshops, and other activities involving fees. Assisted office clientele with questions and Extension educational program information via phone, email, other online tools, and in person using OSU Extension approved sources of information. Practiced office opening/closing procedures, general office maintenance, tidiness, cleanliness, including conference rooms and auditorium. Daily use of appropriate office equipment; advanced experience with MS Office software like Word, Excel, PowerPoint, Outlook, Access, Publisher and Teams. Using Canva and Publisher to design flyers for up-and-coming events and posting new information for the public online and in the office, while removing any outdated materials. Researched and created OSU historical information presentation for the public. Created Fair presentation display for each program every year. Weekly Media update and maintenance of county website and Facebook. Proofreads all documents for grammar/spelling, accuracy, clarity, and coherence. Data entry and related technical tasks. Created and maintained multi-functional Outlook calendars for conference rooms scheduling and staff use. Experienced in OSU program specific systems Ideal-Logic, BennyBuy, and EmpCenter. Prepares and addresses bulk mailings and other materials. Filed paperwork alphabetically and numerically, sorted and delivered mail.

Roseburg, Oregon, United States

Responsible for ensuring that all customer transactions are processed quickly and accurately. De-escalated extreme customer situation with pose and professionalism. Accurate money management verified registers balanced at the end of the night. Assisted in register close out and store opening tasks. Constant daily interaction with customers and associates required the ability to ensure excellent customer service was always achieved. Trained new associates as they processed through the new hire program. Extremely reliable, detail-oriented, valuing precision and accuracy. Constantly answering customer questions (via telephone and in person), setting expectations, facilitating will-call pickups and resolving any issues that arise. All the while maintaining a logical, efficient, orderly and organized working environment. Active listening and effectively talk with customers to convey information. Dependable with a high attention to detail and always show ethics and integrity at work.

Roseburg, Or

Expert in all office functions. Handles administrative matters including screening calls, managing multiple company calendars, scheduling and coordinating meetings, interviews, and events. Compose documents (Excel and Word) and organizing offices for efficiency. Interact professionally with all levels of staff and maintain the highest level of confidentiality; handling sensitive issues involving the company and colleagues. While handling in-person inquiries from clients and colleagues. Excellent organization, timeliness and able to multi-task in high-pressure situations.Maintains confidential information, place all office supply orders; maintain supply control and documentation, reconcile expense reports for our Director and the corporate credit card. The key point of contact for all vendors. Create cost-saving suggestions and assisted in the implementation of new processes. Reported and reconciled time keep in Paylocity, WASP and trained as a Subject Matter Expert in our transition to ADP. Managed and reported all missing hours and discrepancies to assure payroll/accounting could process on time and accurately. Safety Committee Coordinator.

Roseburg, Or

Skilled Call Center Representative versed in customer care and service. Superior computer skills and telephone etiquette. Addressed customer concerns with speed, accuracy, and professionalism. Trained on the services to sort out all the problems and queries of the customers in a desirable manner. Excellent problem solving, listening, and used great communication and interpersonal skills. Assist members with account discrepancies. Subject-Matter Expert to agents in training. Coached and trained colleagues in improving customer interactions. Handled customer inquiries by email. Researched required information using available resources, manage and resolve customer complaints and identify and escalate priority issues. Followed up customer emails where necessary. Promoted within the company.

Roseburg, Or

Produced meeting solutions for working together remotely. Provided customized meeting needs from small online meetings with video conferencing and screen sharing to specialized functionality for webinars, training, or remote technical support. Produced global online meetings with integrated audio that can be joined via telepresence and multiple video systems. To personal video meeting rooms. Planned, scheduled and assisted client web-based meetings. Time management a must. Excellent organization, superior communications within the team and professionally during meetings. Provided immediate technical support for client meetings and trainings.Lateral move within the company.

Rochester, New York

Exceptional organization and timeliness. Excellent customer service and communication. Routed and cased all classes of mail in sequence of delivery along an established route. Withdrew mail from the distribution case and prepared it in sequence for efficient delivery independently along established routes. Handled undeliverable mail in accordance with established procedures. Delivered mail along prescribed routes, on foot and by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collected mail from street letterboxes and accepted letters for mailing from customers. Used portable electronic scanner and cellular tracking equipment as instructed. Delivered and collected charges from customs and postage-due. Delivered and obtained receipts for registered and certain insured mail. Signs of such matter. Deposited in the post office mail collected on the route upon returning from route. Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on different routes. Furnished customers with postal information and provides a change of address cards and other postal forms as needed. Reports to supervisor all unusual incidents or conditions relating to mail delivery, including the condition of street letterboxes and centralized delivery equipment. Became proficient, when assigned to different routes, in the casing of mail on other routes as assigned. Very physical and fast-paced work. Time management a must with little to no supervision. Excellent driving record. Worked professionally with management, employees, and customers in and outside the station.

Roseburg, Or

Wrote orders, created accounts and entered confidential data into multiple secure computer-based programs, i.e. NPAC (National Portability Administration Center), DLIS (Directory Listing Inquiring System), CEMR (Customer Electronic Maintenance and Repair System), Embarq (Universal Data Models Storage System), H2O (Billing System), PortPS (Port Power Search), IMA (Interconnect Mediated Access), QORA (Qwest Online Request Application), and MS Word/Excel/PowerPoint. Cross checked data between different database programs to ensure it was entered correctly. Trained fellow peers on the computer programs used within the department of Provisioning. Produced phonebook directory listings of Rio Networks customers for telephone companies i.e. Qwest/Dex. Provided customer service, worked customer complaints, troubleshot orders, evaluated the root cause of problems and produced reports. Safety Committee Board member.

Roseburg, Or

Supervised Provisioning Department. Responsible for assigning orders and projects, employee time management and training. Train other department employees on the computer programs used within the company. Wrote orders, create accounts and enter confidential data into multiple secure computer-based programs i.e. NPAC (National Portability Administration Center), DLIS (Directory Listing Inquiring System), CEMR (Customer Electronic Maintenance and Repair System), IMA (Interconnect Mediated Access), Embarq (Universal Data Models Storage System), H2o (Billing System), PortPS (Port Power Search), QORA (Qwest Online Request Application) and MS Word/Excel/PowerPoint word processing software. Produce phonebook directory listings of Rio Networks customers for telephone companies i.e. Qwest/Dex. Familiar with billing department, posting payments, payments received and billing accountable. Provide customer service, work customer complaints, and troubleshooting orders, evaluating the root cause of problems and producing reports. Created process manuals of every function in the department. Acted as a stand-in for the receptionist as needed. Safety Committee Board member. Promoted within the company.

Roseburg, Or

Created accounts, wrote orders and entered confidential data into multiple secure computer-based programs i.e. NPAC (National Portability Administration Center), DLIS (Directory Listing Inquiring System), CEMR (Customer Electronic Maintenance and Repair System), Embarq (Universal Data Models Storage System), H2O (Billing System), PortPS (Port Power Search), IMA (Interconnect Mediated Access), QORA (Qwest Online Request Application), and MS Word/Excel/PowerPoint. Crosschecked data between different database programs to ensure it was entered correctly. Trained other department employees on the computer programs used within the company. Produced phonebook directory listings of Rio Networks customers for telephone companies i.e. Qwest/Dex. Provided customer service, worked customer complaints, troubleshot orders, evaluated the root cause of problems and produced reports. Revised and implemented more efficient sales documents for better customer service and easier account documentation. Acted as a stand-in for the receptionist as needed. Promoted within the company.

Roseburg, Or

Answered, transferred and directed phone calls and took messages using a multi-line phone system. Daily use of general office equipment; fax/copy machine, computers, postage machine and MS Word/Excel/PowerPoint word processing software. Filed paperwork alphabetically and numerically, sorted and delivered mail. Assisted walk-in customers with questions and directed them to the appropriate departments when necessary.Performed additional duties of the Office Administrator and back up billing clerk. Maintained, updated and reviewed confidential information, contracts, expense reports, company gas and credit card use, scheduled the company president's meetings and presentations. Revised and implemented up-to-date interoffice documents, created and implemented customer contracts and other office forms. Developed and organized a functional archive system for customer's signed documents. Placed all office supply orders, maintained supply control and documentation. Posted and received customer payments, accounts receivable and handled bank deposits.Promoted within the company.

Associate Of Arts

Associates Of Arts