Brandy Moore Email & Phone Number

2500 City West Suite 750 Houston

Houston, Texas Area

-Designated Loan SME (Subject Matter Expert) and involved in guiding day-to-day implementation of loan guidelines and loan training for new financial service representatives.-Review, evaluate, and decision consumer loan applications, making appropriate credit decision based on lending policy & credit worthiness.-Coordinates data collection and evaluations of credit quality of consumer loans.-Preparation of lending reports for Lending Vice President.-Preparation of files for title/file clerk essential for loan closings.-Data entry for Indirect Loan volume.-SmartCheck program facilitator and lead.-Audit loan files for quality control and accuracy of documentation.

Houston Tx

-Knowledge of all credit union lending standards, policies and procedures.-Point of contact customer service representative – rotated into multiple positions – front desk, loans, and accounts receivable.-Effectively solve customer issues in a timely professional manner.-Maintain quality control/satisfaction records, offering suggestions to improve customer service.-Advise customers on available bank products and service that best fulfill individual’s needs.

Bay City, Tx

-Open, process, and service asset and liability accounts for members.-Analyze applications, financial status, credit, and property evaluations to determine feasibility of granting loans.-Run credit reports and calculate debt-to-income ratios.-Goals to contact membership with document information and instruction.-Pull paid loans at the end of each month.-Approve or deny credit card applications.-In charge of vault money- ordering and balancing.-Scanning and balancing daily checks.-Advise customers on products/services.-Process insured deposit products.

Bay City, Tx

-Comprehend customer requirements and make appropriate recommendations/briefings-Build positive relationships with clients.-Point of contact customer service representative.-Prepare outgoing packages for shipping and receiving.-Preform filing, faxing, and coping of documents.-Prepare forms for purchasing and shipping steel.-Procured major material purchase.

Bay City, Tx

-Provided account services to customers by receiving deposits, loan payments, cashing checks, and issuing savings withdrawals.Complied with bank operations and security procedures by participating in all dual-control functions.-Maintaining customer traffic surveys.