Brandy Novak Email and Phone Number

Ensure data integrity in the loan origination system and with our sub-servicer. Primary contact for the firm. Instrumental Working in conjunction with customer service to resolve boarding issues on newly activated loans. Produce required quantity and quality of work relating to production guidelines for the department.Perform file review (scrub) in servicing or boarding system as designated by management. Review and resolve exception reports as designated by management, Other duties as assigned including but not limited to: Quality checks, follow-ups, special projects, Training, Disbursement of work to team, ARM analysis, modification reviews.

Processing of daily HELOC Wire & Check drafts that includes data review, approval process, and communication with bank to return itemsHELOC wire security review fraud prevention including identification verification as well as security checks on wires prior to submission to TreasuryLogging of all written correspondence received within our internal tracking system which allowed for the documentation to be assigned and responded according to RESPASubject matter expert during system conversion regarding HELOC decisioning processMaintained a 99 % Quality Control score for 2 yearsReceived Employee of the Quarter

Maintained pipeline of 100 + loans for the top producing branches within the organization. Co-Managed a group of 8Problem Solving and Research Liaison between the Branch, Underwriting and Funding DepartmentsQuality Assurance to ensure accuracy and regulated to ensure documents were within compliance guidelinesDocument preparation which included ensuring documents were within guidelines allowable by state

Maintained 100 + loans in pipelineLiaison between Brokers, Title and Underwriting Departments Document Preparation to ensure all conditions have been met prior to closing

Maintained 100 + loans in pipelinePrimary job function was the funding of mortgage loansQuality Assurance is key in this role which includes the review of legal description and vesting in order to prepare for funding