Brandy Ortiz Email & Phone Number

Pleasanton, California, United States

• Perform administrative activities essential to the calibration and maintenance of precision measurement and test equipment for business units in Roche Molecular Solutions division; including database management, documentation processing, customer service, and vendor management• Follow regulatory requirements and complies with applicable Roche quality procedures• Administration of program mechanisms: issuing reports for recall of precision measurement and test equipment, initiation of quality investigation forms associate with out of tolerance instruments, service scheduling between vendors and internal customers for onsite visits, and routine status communications to key stakeholders• Data processing, and documentation review of calibration records into asset management software; ensuring good documentation practices (GDP) has been performed to ensure accuracy and correctness; in accordance with Roche policies and procedures• Maintain, and update data within asset management database(s) associated with equipment records to promote compliance with regulatory requirements: This includes but is not limited to processing routine customer change requests, project updates associated with constant improvement initiatives, and internal corrective/preventative updates• Shipping, receiving, and tracking of packages associated with the transportation of portable precision measurement and test equipment to and from external calibration vendors

United States

• Perform daily database maintenance on customer accounts by renewing or extending contracts• Use internal software to retrieve customer information, equipment statues, and purchase orders• Daily customer interaction by emails and phone calls for equipment support on statues or pricing• Maintain calibration documentation records

United States

•Used handheld technology (mobile) device to fulfill orders• Would go through online orders efficiently, accurately and with a sense of urgency• Staged orders in designated areas maintaining area organize and free of clutter for easy pick-up.• Assisted customers and other departments in the store if needed.

Santa Clara County, California, United States

• Replenished product by meeting daily deadlines following buying guidelines• Evaluated order lists and resolves issues when presented• Engaged with vendors using Microsoft Outlook and telephone calls to manage live orders and credits• Demonstrated adaptability on ordering procedure changes while showing understanding by following new guidelines

Santa Clara County, California, United States

• Met order deadlines to maintain shelves fully stocked• Collaborated with team training on product knowledge for good customer service • Created displays to show case product to increase sales