Brandy Ortiz Email & Phone Number

Pleasanton, California, United States

• Perform administrative activities essential to the calibration and maintenance of precision measurement and test equipment for business units in Roche Molecular Solutions division; including database management.
• Follow regulatory requirements and complies with applicable Roche quality procedures
• Administration of program mechanisms: issuing reports for recall of precision measurement and test equipment, initiation of quality investigation forms associate with out of tolerance instruments, service scheduling.
• Data processing, and documentation review of calibration records into asset management software; ensuring good documentation practices (GDP) has been performed to ensure accuracy and correctness; in accordance with.
• Maintain, and update data within asset management database(s) associated with equipment records to promote compliance with regulatory requirements: This includes but is not limited to processing routine customer change.
• Shipping, receiving, and tracking of packages associated with the transportation of portable precision measurement and test equipment to and from external calibration vendors

United States

• Perform daily database maintenance on customer accounts by renewing or extending contracts
• Use internal software to retrieve customer information, equipment statues, and purchase orders
• Daily customer interaction by emails and phone calls for equipment support on statues or pricing
• Maintain calibration documentation records

United States

• Used handheld technology (mobile) device to fulfill orders
• Would go through online orders efficiently, accurately and with a sense of urgency
• Staged orders in designated areas maintaining area organize and free of clutter for easy pick-up.
• Assisted customers and other departments in the store if needed.

Santa Clara County, California, United States

• Replenished product by meeting daily deadlines following buying guidelines
• Evaluated order lists and resolves issues when presented
• Engaged with vendors using Microsoft Outlook and telephone calls to manage live orders and credits
• Demonstrated adaptability on ordering procedure changes while showing understanding by following new guidelines

Santa Clara County, California, United States

• Met order deadlines to maintain shelves fully stocked
• Collaborated with team training on product knowledge for good customer service
• Created displays to show case product to increase sales