Brandy Panosh Email & Phone Number

Victor, Ia, Us

Remote

In my role as an IT Project Manager at Windstream, I spearheaded various IT projects, managed new releases, and established change management processes. I utilized both waterfall and agile methodologies to ensure project success and collaborated with cross-functional teams to achieve strategic goals.

Grinnell, Iowa, United States

In my role as a Project Manager at Windstream, I efficiently organized and tracked inventory, hosted vendor calls, and developed project plans to ensure timely and budget-conscious project completion.

Marion, Iowa, United States

In my role as a Project Manager at People2.0, I led projects for hardware, software upgrades, and network integrations, enhancing CORE systems in local and regional connectivity centers. I managed program and multiple upgrade projects, ensuring seamless execution and alignment with organizational objectives. I presented project progression to the senior PLM team, obtaining approval and fostering alignment with strategic goals.

Telecommuter, Cedar Rapids, Ia

In my role as Sr. Project Manager at Windstream, I supervised IT implementation projects, collaborated on regulatory changes, and successfully migrated the email platform, enhancing efficiency and customer satisfaction.

Cedar Rapids, Iowa Area

In my role as a Project Manager II at Windstream, I directed various engineering and network infrastructure projects, including a network infrastructure redesign and a fiber-to-tower project. I managed process development changes and implemented Lean Six Sigma methodologies to improve customer satisfaction by 45%. Additionally, I led the upgrade and replacement of 1,300 network interfaces on cell towers nationwide within a 22-week timeline.

Hiawatha, Ia

In my role as Project Manager at Windstream in Hiawatha, IA, I led negotiations with call center vendors to optimize services and reduce call attrition. By analyzing headcount requirements, we were able to enhance service efficiency and customer satisfaction.

Hiawatha, Ia

In my role as a Project Manager at Windstream in Hiawatha, IA, I spearheaded initiatives to streamline trouble ticketing systems, leading to improved efficiency and faster mean-time-to-repair in network operations. By composing detailed root cause analyses for executive escalations, I enabled informed decision-making and swift problem resolution. Additionally, I implemented projects to enhance accountability and ownership, resulting in improved troubleshooting and ticket resolution processes.

Hiawatha, Iowa, United States

In my role as a Network Operations Center Technician I at Windstream in Hiawatha, Iowa, I managed network planning projects and helped migrate 50 customer circuits to on-net optical circuits, resulting in a monthly cost savings of $3,000. Additionally, I utilized remote management skills to effectively resolve network equipment issues with field Operations.

Hiawatha, Iowa, United States

In my role as an Associate Network Analyst I at Windstream in Hiawatha, Iowa, I collaborated with NOC personnel to troubleshoot and resolve network outages, managed network alarming systems, and assisted IT in registering new network nodes.

Cedar Rapids, Iowa, United States

In my role as Integration Management Coordinator and Project Manager at TEKsystems, I orchestrated deployment activities for the Windows 7 migration project, analyzing applications for cost savings and efficiency gains. I developed streamlined processes for packaging applications and implemented an escalation process for end-user follow-up, resulting in increased production hours.

Cedar Rapids, Iowa, United States

In my role as a Network & Systems Administrator at BVS Performance Solutions, I oversaw the smooth operation of a small to midsized network in Cedar Rapids, Iowa. I provided desktop support, conducted backups, and managed system upgrades to ensure data security and network efficiency.

Hiawatha, Iowa, United States

In my role as an Elite NOC Technician I at Paetec Communications Inc, I collaborated with premier customers to ensure prompt repairs, identify trends, and resolve issues with project orders. I assumed the role of acting team lead in the absence of management and reported escalations and service-affecting issues to top-level executives, showcasing my leadership and communication skills.

Hiawatha, Iowa, United States

In my role as Trouble Ticket Coordinator at Paetec Communications Inc, I trained and documented processes to streamline ticket resolution. I was commended by upper management for my initiative in closing over 450 tickets within 3 days, showcasing my dedication to efficiency and problem-solving skills.

Hiawatha, Iowa, United States

In my role as a Line Repair Technician I at Paetec Communications Inc in Hiawatha, Iowa, I served as a subject matter expert, training technicians and documenting processes for troubleshooting voice and transport services, long distance, and toll-free services. I ensured efficient resolution of issues by documenting processes and training technicians in troubleshooting various features related to voice services.

Cedar Rapids, Iowa, United States

• Conducted cost analysis and account reviews of hospitality customer's telecommunications services, demonstrating potential significant cost savings for the hospitality industry.

Cedar Rapids, Iowa, United States

I managed project orders for Walgreens, prioritizing timelines based on store opening dates and verifying the validity of statement of work (SOW). Additionally, I performed extensive testing as a quality assurance tester to validate new upgrades to EDI XML transmissions to local carriers for orders and tickets.

Cedar Rapids, Iowa, United States

In my role as a Technical Response Supervisor I at McLeodUSA in Cedar Rapids, Iowa, I led a team of technical representatives in repairing customer trouble tickets. I analyzed daily stats, sent reports for process improvement, and achieved Yellow Belt Six Sigma Certification.

Cedar Rapids, Iowa, United States

· Troubleshoot and resolve customer-initiated trouble tickets, escalate issues, and be on call as necessary.· Serve as the point of contact in my supervisor’s absence.· Rotated on-call duties for escalations and out-of-service conditions for major customers.Serve as the point of contact in my supervisor’s absence.· Managed trouble tickets for high-profile customers, addressing advanced services such as on-net and off-net T1s, ISDN, BRI circuits, POTS, Centrex, and others.· Rotated on-call duties for escalations and out-of-service conditions for major customers.

Masters Of Science, It Project Management, 4.0 Gpa

Activities and Societies: Capella University Ambassador IT Project Management

Bachelor'S Degree, General It, 4.0 Gpa

Activities and Societies: Capella University Ambassador General IT

Associates Degree, Paralegal Studies

Legal Assistant