Brandy Patterson Email and Phone Number

Integration & Optimization

Developed framework of a job description’s architecture and led multiple work-streams resulting in 2500 job descriptions reviewed, a harmonization of over 550 jobs and an updated job evaluation process operationalized and aligned with Compensation and Talen Acquisition models. Transitioned processes to align with department roles and responsibilities resulting in 50+ hours’ time saved.

Led Vendor Management System implementation for contingent workforce to streamline contracts, pre-employment clearance and manager experience. Develop, organize, implement, supervise, and evaluate the Onboarding, Core Data, and Benefits department operations and 25+ employees to drive process improvements, ensure consistent focus on timeliness, data accuracy, efficiency, effectiveness, customer service, and quality. Generate strategic enhancements for scalability and implement HR operations process improvements to facilitate efficient acquisition process throughout Service Center. Managed the development and execution of staff training, content resources, and communications. Engaged with stakeholders on a vast range of projects, managed to deadlines, created/wrote materials, and prepared communications, reports, and plans.Lead Shared Service Center training enterprise during Baylor/Scott & White merger, leading process harmonization. Supported process considerations connected to shared services models, leading cross-functional teams on projects to identify future impacts Key Achievements:Reduced case resolution time span by over 80% implementing lean methodology into daily work schedules; eliminated waste, increased ROI by 78%, and improved new hire satisfaction by 15%.Successfully applied cross-training and waste-elimination tactics to eliminate need for five FTEs within the Onboarding process.Designed and applied ServiceNow strategy, minimizing case volume and increased first-call resolutions, resulting in a 25-50% minimization of escalated cases. Spearheaded transfer VSM in partnership with 15+ stakeholder groups, developing future state process technologies and business enhancements; upgraded notifications, reduced duplicate requests, and lessened retroactive processing. Reduced costs by $170K annually in package enhancements.Successfully collaborated to merger processes, introducing 13 new technology platforms that served over 45K employees.

Championed enterprise-wide recruitment training and collaborated to design interview compliance materials for leaders. Key Achievements:Spearheaded organization-wide training initiative during PeopleSoft 9.2 upgrade by creating, updating, coordinating schedules, and consistently maintaining training for BSWH leaders and staff.Lead organization-wide training procedures to design, schedule, and facilitate Behavioral Interview training for BSWH leaders.