Chief Operating Officer
CurrentResponsible for planning and implementing sales, marketing and product development programs, both short and long range, targeted toward existing and new markets. Ensure operating effectiveness of the Revenue Cycle from point of service capture through cash collections. Focus on continual process improvement, automation opportunities and change management, lead the deployment of corporate frameworks, policies, and procedures within the shared services function. Identify opportunities for efficiencies, providing cross-departmental transactional, advisory, and value, add services that will deliver cost, quality, consistency, and/or control benefits. Lead team in centralization of AR function. Lead effort to streamline and consolidate upfront billing practices in a more standardized fashion. Build, motivate, and develop the entire Revenue team. Develop long-term strategies for continuous improvement programs and projects that ensure delivery of best-in-class shared services. Develop relationships with key stakeholders, shared service providers, HR partners, and government regulators to ensure adequate benchmarking and implementation of best practices. In conjunction with business partners, continuously appraise services provided to ensure they meet Departmental and individual-specific requirements, and where appropriate, implement corrective action and respond to changes in business needs. Develop and enhance key financial metrics required to analyze the overall operating effectiveness of operations.