Brandy Poirier Email & Phone Number

Florida, United States

Florida, United States

Denver, Colorado, United States

-Received inbound calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment, or customer accounts-Explained technical information in clear terms to non-technical individuals to promote better understanding-Asked probing questions to determine service needs and accurately input information into electronic systems-Identified and solved technical issues using a variety of diagnostic tools and tactics-Educated customers on product features and services to minimize technical challenges-Provided assistance with account related access and issues-Demonstrated excellent multitasking skills by navigating multiple applications to research solutions while patiently providing step-by-step instructions-Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions-Maintained accurate and detailed records of call transactions by documenting and updating case notes for each customer interaction-De-escalated problematic customer concerns while maintaining a calm and friendly demeanor-Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis-Delivered fast, friendly, and knowledgeable service for routine questions and service complaints-Maintained up-to-date knowledge of company products and services through ongoing training

Denver, Colorado, United States

-Engaged customers on phone by greeting them, answering questions on products or services, and asking questions to identify needs-Delivered fast, friendly, and knowledgeable service for routine questions and service complaints-Informed customers about billing procedures, processed payments, and provided payment setup options-Improved quality service and increased sales by developing strong knowledge of company's products and services-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns-Supported customers with online billing, access, and other account related issues-De-escalated problematic customer concerns while maintaining a calm and friendly demeanor-Educated customers on special pricing opportunities and company offerings-Maintained accurate and detailed records of call transactions by documenting and updating case notes for each customer interaction

Denver, Colorado, United States

-Engaged with callers by actively listening, analyzing, and isolating tech issues-Delivered fast, friendly, and knowledgeable service for routine questions and service complaints-Supported customers with online billing, access, and other account related issues-Educated customers on special pricing opportunities and company offerings-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns-Maintained accurate and detailed records of call transactions by documenting and updating case notes for each customer interaction

Bushnell, Florida, United States

-Opened, sorted, and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes-Answered phones and emails with efficiency and appropriate responses-Obtained signatures for important financial and legal documents-Wrote and distributed executive meeting agendas and minutes to department heads and executive team members-Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs-Greeted visitors or callers daily to handle inquiries or direct to appropriate persons-Maintained office supplies inventory by checking stock and ordering new supplies as needed-Reconciled all bank and credit card accounts monthly-Prepared monthly and year-end closing statements, financial documents, and invoices-Processed all payroll entries and reports for employees-Processed both outgoing and incoming payments and invoices-Completed daily computer backups, checked for viruses, and updated programs-Created and distributed weekly bulletins and monthly newsletters

Homosassa, Florida, United States

-Asked probing questions to determine service needs and accurately input information into electronic systems-Educated customers on special pricing opportunities and company offerings-Resolved customer concerns with friendly and knowledgeable service-Performed store opening and closing duties including processing daily paperwork, balancing cash drawers, and preparing deposits-Answered product specific questions with up-to-date knowledge of sales and store promotions-Greeted visitors promptly and directed to correct locations-Revised and maintained master calendar for client appointments-Maintained and organized filing system of paper and electronic documents-Processed all sales transactions accurately and promptly to prevent long customer wait times-Facilitated high volumes of cash and credit card transactions, verifying cash drawer balance at end of each shift-Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction

Beverly Hills, Florida, United States

-Trained employees on store security, monetary procedures, and customer service expectations-Updated store pricing, signage, and merchandising to promote specials, sales, and discounts-Opened and closed store by processing daily paperwork, balancing register drawers, producing staff schedules, and preparing deposits-Generated repeat business by responding to customer concerns with friendly and knowledgeable service-Resolved customer problems by investigating issues, answering questions, and building rapport-Answered incoming calls to provide information about products, services, store hours, policies, and promotions-Sold various products by explaining unique features and educating customers on proper application-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns-Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month-Maintained accurate and current customer account data with manual forms processing and digital information updates-Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs-Managed day-to-day staffing and scheduling for all store employees

Associate'S Degree, Criminal Justice

Ged, Accounting