Brandy Ray Email & Phone Number

● Communicates with individuals or groups verbally or in writing; strategies or plans to help better service customers in the area.● Supervises and develops associates by assigning duties and coordinating workloads, monitoring performance and providing feedback. ● Maintains quality and safety standards by ensuring associates are trained on company policies, standards, and procedures.● Identifies concerns by listening, consulting with others when needed to determine corrective action to or make recommendations in order to resolve. ● Implements the business plan for area by communicating goals and managing staffing, assigning duties in order to achieve facility goals ( production, quality, safety.)

Lagrange, Georgia, United States

● Followed company procedures when handling freight in a safe and timely manner to pursue customer service and production goals.● Reported any shortages, damages, and wrong labeled freight for quality control with limited errors.● Served as T3 trainer for new hires, helping to grow their knowledge of their roles and expectations to better serve our customers.● Served as a problem clerk helping to distribute freight and labels by correcting any mislabeled products, finding manifest using PO, DC, and RDS system, and then re-receives freight to be orderfilled. ● Organized and easily adapts to change in an designated area.● Respectfully communicates any information needed to leadership for a successful workflow.● Maintained a clean work environment to ensure the safety of myself and the team.

West Point, Georgia, United States

● Reported low inventory and customer requests as needed to general manager.● Maintained safe and clean environment for staff and guests.● Pursued customer satisfaction in a timely manner to ensure the customer could finish lunch before returning to their scheduled shifts.● Applied time management in all aspects of the workload to ensure all tasks were completed.● Upselled and invented new products/ ideas for customers to influence increased sales. ● Trained new hires with the knowledge of expectations and policies to service the customers.● Responsible for cash register operations, financial transactions in an appropriate time.● Completed Daily Cashier Reports with Deposits for the business.● Created and executed a plan within catering events needs to service leadership for business meetings.

Lagrange, Georgia, United States

● Greeted guests, delivered food and beverages orders, and cleaned assigned sections.● Communicated with chef and management about special needs, food specials, alcoholic beverages, and 86 items.● Served Special events for Holiday private dinner/parties.● Received cash and credit card transactions using server report to deliver sales to manager.● Trained new employees on job knowledge and expectations to serve our customers.

Lagrange, Georgia, United States

●Created Employee Handbook, tests, job duties, deep cleaning list, and schedules for all employeeswhile training them on the knowledge and expectations to serve our members.● Responsible for ordering uniforms, liquor, wine, and beer while ensuring inventory was well stocked forclub members and catering events.● Managed End of Month inventory count on data of liquor, wine, and beer for office manager’s report for Club Board members.● Attended to private club member’s special needs and inputted them in POS system.● Maintain Safety and Sanitation protocol throughout the estate.● Supervised several employees during club business hours and resolved any conflicts.● Created small events for family club members to benefit in club activities.● Supervised catering banquets of 50 plus guests and/or members to ensure safety and satisfaction.● Scheduled interviews and hired new employees with needed experience for several jobs.● Worked with members to prepare for events and hiring temporary help for larger groups.

Newnan, Georgia, United States

● Handled cash and credit-card transactions from customers/employees for deposit to generalmanager provided on end of shift reports.● Trained new employees on Steps to Successful Serving providing knowledge of expectations of SecretShopper’s Reports in which to encourage 100% goals.● Assigned and inspected deep cleaning duties of all employees on scheduled shifts.● Routinely interacted with customers for satisfaction or concerns.● Assisted general manager on the End of the Month inventory count, employeeschedules, and interviews for potential new employees.● Attended weekly manager meetings to discuss improvements, concerns, and goals for each restaurant.● Greeted guests, escorted them to their tables, and provided menus.

Video Production

High School Diploma, B+

Activities and Societies: Journalism, Band, Cheerleading, Drama Club