Coordinated with various stakeholders, including department head, and Internal and external stakeholders to bring torts from settlement to closure.Collected, analyzed and presented data used for financial decision-making.Established and documented procedures for department processes.Responsible for regular internal audits on over 16,000 cases.Developed internal reporting in existing CRM software.

Audited over 6,000 cases for missing information and documents.Presented weekly reports on tort to managing attorneys and paralegals.Trained staff to use new litigation management software.

Prepared daily reports on department metrics and goals.Trained new employees on reviewing medical records for proof of injury.Coordinated team assignments to regular work and priority projects.

Reviewed medical records for proof of client injuries.Reported findings for inclusion in mass tort litigation.

Processed purchase orders and invoiced clients for completed work.Wrote and maintained process documentation.Audited unpaid invoices and requested purchase orders from clients.

Communicated with clients via phone and email about account status.Monitored over 100 payment plan accounts for timely payment.Coordinated monthly audit of 300 to 600 delinquent accounts.Drafted and audited payment plan agreements.Reviewed client accounts to determine eligibility for future business.Wrote training materials for previously undocumented processes.

Organized 2 successful updates to order management system.Led training presentations for new employees and other departments.Created & revised detailed training documents for new employees.Resolved escalated disputes involving closing fees and order fulfillment.

Prepared closing documents detailing HOA fees to be collected at home sales.Updated internal database and posted closing checks for home sales.Trained and performed quality control checks for new employees.

Completed company-wide audit of payment plans and account holds.Identified and resolved billing issues.Assisted customers by phone, chat and email; provided same-day response to all calls and emails. Helped an average of 150 customer daily to resolve billing issues, provide updated information on amenities, and coordinate with other departments to assist homeowners in hardship circumstances.