Brandy Ritchie Email & Phone Number

Flint, Mi

Warren, Mi

Responsible for assisting the Manager – Internal Call Center with department administrative responsibilities and overseeing the day-to-day activities of the department’s administrative staff.Manage the monthly bonus tracking and payment process for department Assistant Managers, Supervisors and Account Representatives ensuring accuracy and compliance with Company and government regulations.Provide direction, including on-going feedback, coaching, mentoring and developmental opportunities to assigned administrative staff.Conduct daily audits for customers’ accounts ensuring compliance with Company and government regulations.Serve as the Company liaison to the electronic payment vendor. Manage the electronic payment process confirming that payments are correctly applied to customer accounts.Manage the department’s office supplies maintaining cost controls.Create various spreadsheets and reports, analyze data and make necessary corrections and/or recommendations. Review statements, invoices, and check requests for validity and accuracy, submit on a timely basis for approval. Schedule/organize staff travel arrangements, department meetings and other activities.Monitor department time-keeping practice, ensuring associates hours are recorded appropriately and approved for payroll process.Manage special projects, including financial aspects of projects, as assigned.Ensure compliance with policies and procedures as required.

Develop and create monthly bonus structure for Account Representatives.Developed tracking procedure for annual reviews within the collections department.Work in accordance with Sarbanes and Oxley guidelines on Bonus program and review structure.Maintain and create tracking reports and audits for Collections department.Supervisor and manage an Administrative support team.Write and maintain reports within system base of OntarioAnalyze and create quarterly Board of Director packets for collections department.Maintain personal route of accounts and make sure company is in compliance with SOX documentation.Maintain calendar and answer calls for V.P. of Operations

Worked closely with hospitals and family members with admissions.Worked in Public Relations in promoting the facility.Maintained and organized charts of patients in accordance with state laws.Generated daily staffing reports and budget analysis.Performed general account receivable duties.

Bachelor, Human Resource Management

Associate, General Studiesgeneral Business