Brandy Rivera Email & Phone Number

Gilbert, Arizona, United States

• Directs inbound and outbound shipping operations such as transportation, inventory control, warehouse activities, safety performance and logistics quality management.
• Assesses and recommends optimal shipping methods, carriers, routing, equipment, and frequency to meet required transportation parameters, delivery specifications and costs.
• Reviews shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping schedules.
• Manages warehouse daily operations to optimize storage and flow of raw materials, WIP and finished goods while maintaining inventory accuracy, cycle counts and all other relevant KPI’s.
• Maintain customer service logs, processes, safety training and records.
• Monitor import and export processes to ensure legal and regulatory compliance.

Mesa, Arizona, United States

Phoenix, Arizona Area

Henderson, Nevada, United States

• Telephone and in-store customer service
• Troubleshot machine issues/malfunctions and performed general equipment maintenance
• Regular use of cash register and computer systems
• Posted weekly advertisements
• Prepared product damages for supplier return
• Reset departments and end caps following corporate planograms

Phoenix, Arizona, United States

• Telephone and in-store customer service
• Prioritized and processed customer photo orders based on scheduled pick-up time
• Troubleshot machine issues/malfunctions and performed general equipment maintenance
• Regular use of cash register and computer systems
• Posted weekly advertisements
• Prepared product damages for supplier return

Oklahoma City, Oklahoma Area

• Walk - in and telephone customer service
• Reviewed and edited all time entries by employees to ensure correct payroll and billing
• Ordered and distributed client gifts
• Created, printed, and distributed weekly docket
• Edited, drafted, and finalized bills, letters, pleadings, contracts, and other legal documents
• Prepared new client files and closed old client files

Las Vegas, Nevada, United States

• Answered in-bound customer service and sales calls from DirecTV customers
• Provided an outstanding and personalized customer service experience
• Changed/added programming and/or equipment to meet customers' needs
• Scheduled installations and service calls
• Communicated with technicians in the field to set up and/or restore programming
• Troubleshot customers' technical issues and walked them through a solution