Brandy Rivera Email & Phone Number

Gilbert, Arizona, United States

• Directs inbound and outbound shipping operations such as transportation, inventory control, warehouse activities, safety performance and logistics quality management.• Assesses and recommends optimal shipping methods, carriers, routing, equipment, and frequency to meet required transportation parameters, delivery specifications and costs. • Reviews shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping schedules.• Manages warehouse daily operations to optimize storage and flow of raw materials, WIP and finished goods while maintaining inventory accuracy, cycle counts and all other relevant KPI’s.• Maintain customer service logs, processes, safety training and records.• Monitor import and export processes to ensure legal and regulatory compliance.• Conduct and review audits for operational activities, such as storage, flow, and shipping to support a continuous improvement approach.

Mesa, Arizona, United States

Phoenix, Arizona Area

Henderson, Nevada, United States

• Telephone and in-store customer service• Troubleshot machine issues/malfunctions and performed general equipment maintenance• Regular use of cash register and computer systems• Posted weekly advertisements• Prepared product damages for supplier return• Reset departments and end caps following corporate planograms• Received, distributed, and rotated new stock • Performed regular product inventory and cycle counting• Processed product returns and exchanges• Pulled product outdates• Maintained store signage to ensure accurate pricing• Assembled product and store displays• Merchandising

Phoenix, Arizona, United States

• Telephone and in-store customer service• Prioritized and processed customer photo orders based on scheduled pick-up time• Troubleshot machine issues/malfunctions and performed general equipment maintenance• Regular use of cash register and computer systems• Posted weekly advertisements• Prepared product damages for supplier return• Reset departments and end caps following corporate planograms• Received, distributed, and rotated new stock • Performed regular product inventory and cycle counting• Processed product returns and exchanges• Pulled product outdates

Oklahoma City, Oklahoma Area

• Walk - in and telephone customer service• Reviewed and edited all time entries by employees to ensure correct payroll and billing• Ordered and distributed client gifts• Created, printed, and distributed weekly docket• Edited, drafted, and finalized bills, letters, pleadings, contracts, and other legal documents• Prepared new client files and closed old client files• Scheduled and planned firm and client meetings and depositions• Used and maintained office equipment including, but not limited to, copy machines, telephones, computers, fax machines, scanners, and printers• Assisted in ordering of office stationery and supplies• Placed catering orders for lunch, brunch, and birthday meetings

Las Vegas, Nevada, United States

• Answered in-bound customer service and sales calls from DirecTV customers• Provided an outstanding and personalized customer service experience• Changed/added programming and/or equipment to meet customers' needs• Scheduled installations and service calls• Communicated with technicians in the field to set up and/or restore programming• Troubleshot customers' technical issues and walked them through a solution• Assisted Customer Service Representatives with problems/questions• Resolved customer concerns in escalated calls to in an effort to retain them as satisfied customers