Scheduling of multiple service technicians, routing as well adhering to process for trouble calls and emergency callsincluding rerouting techs and rescheduling routine maintenance. Always being in direct contact with customersto set expectation of arrival windows and cost of visit as well as confirmation of appointments. Creating service records for technicians and assigning tasks. Handles customer maintenance renewals, upselling and warranties, monitoring, flushes etc.

Assistant Manager duties, training, job education and overseeing team. Scheduling of multiple service technicians, routing as well as maintaining customer contact throughout the process. Creating service records for technicians and assigning tasks. Directly responsible for scheduling, mapping, and routing slab crews, electricians, plumbers, service technicians, repair technicians, meter upgrade request, new meter request and TX 811 Dig Test. Working with CenterPoint Gas and Electric as well as several other power companies.Handled payroll for 1099 employees in the installation department. Selling 10,000 to 15,000 in maintenance contracts weekly. As well as scheduling service technicians, routing, mapping, and creating service documents. Scheduling and dispatching sales calls for sales reps. Building files for customers and processing installations. Assisting customers with issues such as error codes, omni monitoring issues and more.

Responsible for the verification of all medical insurance plans. Building patient cases on the computer for billing purposes. Handling check-in window and collection of coinsurance deductibles and or co-pays, also balancing at days end. Answering and routing calls, scheduling, messaging, and triaging emergency situations over the phone. Copy and proper handling of medical records.

Provided excellent/high quality customer service. Handled and balanced cash/credit card payments and receipts. Resolved customers concerns to a satisfactory resolution. Exude excellent interpersonal skills with both customers and supervisory staff.