Brandy Schalla Email & Phone Number

Milwaukee, Wi, Us

Menomonee Falls, Wisconsin, United States

Responsible for triaging external audits and corrective action plans issued by various clients. Tasks include gathering evidence to support our policies and procedures, collecting financial records, and creating samples of claims, authorizations, and appeals for quality assessment. Other tasks include obtaining information specific to the incidents identified in corrective action plans, investigating the root cause, and facilitating preventive and corrective measures. Beyond that, I am committed to continuous improvement, skilled at identifying process improvement opportunities, and successfully developing work instructions that help meet contractual obligations.

Milwaukee, Wisconsin, United States

Skillfully processed provider and member appeal requests for denied clinical services and/or payments, including complaints related to dental benefits and/or dissatisfaction with care. Consistently achieved department goals by organizing team meetings and supervising work activities on a daily basis. Proven track record in coaching at the individual and team levels, resulting in improved performance. Successfully initiated plan resource guides for various markets (dental plans) to ensure all team members have the knowledge and support to succeed in their roles.

Milwaukee, Wisconsin, United States

First level of support for the appraisal management software - LenderX. Swiftly resolved technical and system configuration issues by phone, e-mail, and live chat. Thoroughly conducted pre-release testing to ensure compliance with user requirements and contractual agreements. Maintained financial reports, processed refunds, and initiated collection actions for delinquent accounts.

Milwaukee, Wisconsin, United States

Provided website and mobile support for the travel agency's online booking tools: Concur, Get There, Deem. Assisted clients with travel plans and reservations, including transportation, dates, fees, and destination selection.