Responsible for managing and leading key projects and teams critical to the integration of MAX Digital Products into established US TKE sales and operational business functions. Working directly with business leaders from the US Field, Global DTX, Global MAX DevOps and US IT to architect data flow & process solutions from the MAX data platform to Oracle, SVG, TechConnect, View and CRM.Responsible for managing the team reviewing of all new Service Contracts & Digital agreements, gathering… Show more Responsible for managing and leading key projects and teams critical to the integration of MAX Digital Products into established US TKE sales and operational business functions. Working directly with business leaders from the US Field, Global DTX, Global MAX DevOps and US IT to architect data flow & process solutions from the MAX data platform to Oracle, SVG, TechConnect, View and CRM.Responsible for managing the team reviewing of all new Service Contracts & Digital agreements, gathering essential contractual information for the US Field to ensure contractual compliance.Identify risks and drive improvements in the implementation of initiatives by ensuring that existing process is documented, requirements are defined and by driving the development & integration of internal applications so that the requirements are eventually fully integrated within the US Field Operating systems.Engages in strategic planning and tactical implementation MAX & Digital products. Consults with leadership on system changes and development of digital strategy for the organization.Lead and complete process and system “Gap Analysis” for all new digital solutions. Architect solutions, manage agreement and by-in from all affected departments and coordinate workflow to correct prior to product roll out.Identify and address root causes of the systemic defects in the process digital product delivery, identifying both bugs and new system enhancements needed to support the project. Show less

Conduct performance analysis of service contracts based on contractual scope requirementsProactively identify areas of improvement and enhancements within the Service Sales domainManage a team working to scan and electronically house all service maintenance agreementsalong with a digital capture of the SLA requirementsWork with IT to coordinate system changes, as identified through system & process optimization opportunitiesCollaborate with other Project Managers to align… Show more Conduct performance analysis of service contracts based on contractual scope requirementsProactively identify areas of improvement and enhancements within the Service Sales domainManage a team working to scan and electronically house all service maintenance agreementsalong with a digital capture of the SLA requirementsWork with IT to coordinate system changes, as identified through system & process optimization opportunitiesCollaborate with other Project Managers to align with projects that cross over multi domainsCommunicate with Senior Leadership and assist with additional projects as needed Show less

CRM Functional Support & Business Analyst February 2012 – July 2015 Served as Liaison between IT and the Business users for Oracle CRM OnDemand, Xactly Incentive Compensation & BigMachines (CPQ) estimatorAssisted with US incentive compensation analysis & planningFirst line of support for regional administrators and assisted with training of sales applicationsIdentify & implement best practices