- Spearheaded and successfully delivered a multi-million-dollar yearlong consolidation projects, enhancing operational efficiency across billing and Product/Rate Systems.- Defined project scope, created detailed plans, and managed timelines, budgets, and resources to ensure on-time, on-budget delivery.- Built and led high-performing cross-functional teams, driving collaboration, and fostering a culture of strong leadership.- Delivered clear and concise monthly status updates to key stakeholders, including executive leadership, technical teams, and external vendors.- Proactively identified, assessed, and mitigated project risks, minimizing potential impacts and ensuring timely delivery of all project milestones.

- Oversaw 2 offshore teams for Vendor Credentialing (VC) where I’m responsible for creation of process documents, implementation to team leads and evaluation/solicitation across teams for continual process improvements- Through my efforts, the VC team achieved above 80% operational maturity and achieved their annual Business Performance Indicator goal in the first quarter- Built and implemented a Quality Assurance (QA) program; QA goal was reached at 99% with a target of 97% and stretch goal of 98% and this was done 7 months ahead of expected timeframe- Organize reporting for leadership and stakeholders for performance measurement against Key Performance Indicators (KPI’s)- Assist in indexing/processing vendor insurance documents for credentialing.

- Data Management, organizational planning, analytical projects and working with third party vendors on timelines and deliverables.- Creating documenting and implementing processes for team and leaders.- Managing projects for new restaurants as well as scheduling POS system installs and troubleshooting system problems.- Direct contact with vendors such as OLO and Door Dash to ensure Brand Partners have smooth restaurant openings.

- Duties include reporting/analytics, project management, field salessupport/inventory management along with additional ad hoc projects andsupport where needed.- Accomplishments include creating and implementing process improvementsleading to better efficiencies between leadership and vendors/vendormanagers; Led to promotion in late 2019- Received recognition via award

- Managed the store and analyzed sales for profits and losses throughout themonth and reported them to stakeholders and owners.- Worked closely with vendors to organize efforts and maximize efficiencies.- Trained and monitored team members on suggestive selling practices andcontinuous sales growth by increasing beverage, appetizer, add-on, anddessert efficiencies.- Surveyed customers consistently and implemented plans of action to rectifyproblems to ensure we were providing the best customer experience.

- Personalized catering experiences for smaller groups and ensuring high levelsof customer satisfaction

- Coordinated large formal private events and was responsible for ensuring high levels of customer experience, managing relationships with clients, training and vendor contract negotiations.