Brandy Shoemaker Email & Phone Number

Nashville, Tn

First line of communications for two staple products (HighLoworNo and Benefit Statements). This position allowed me to manage the process of each product and to assign internal resources to projects as deemed necessary. I also assisted on additional projects when help was needed.

Nashville, Tn

Manage developmental products from start to finishCheck the requested changes for accuracyDocument and track changesCreate and run custom reports as requestedRun research history on clients as requestedAssist with data extracts and file submissions using SQL, Excel, Access and other custom tools.Run point on client contacts for data management and project information

Franklin, Tn

Provide customer service and technical support to clients via telephone and email. Identify and resolve complex customer issues in a timely manner.Data entry of all client set up information into proprietary system.Fulfill routine and special-need reporting for clients (including initial report set-up).Examine benefit applications upon receipt for accuracy and completeness. Run data extract files and audit for accuracy. Submit files to carriers.

Franklin, Tn

Conduct conference call with client to establish timetables and gather data.Ongoing communication and follow-up with client throughout process to continue gathering data, obtain client approvals on drafts of the benefit statement product; and obtain client approval of all benefit calculationsDraft benefit statements (using pre-designed statement templates)Edit benefit statementsAssure that final product is edited, produced, and shipped via client specificationsPrepare and deliver billing to clientProcess benefit enrollment forms, entering data into custom enrollment system.Audit enrollment data for accuracy

Franklin, Tn

Distribute mailAnswer phone callsSchedule meetings and follow upsPrint and ship benefit statementsTrack shipments and report to management the status