Center of Excellence Business Partner supporting LensCrafters

Direct and coordinate day-to-day operational aspects of the business to continuously increase profitability. Coordinate meetings with management and associates to discuss process improvement, devise marketing strategies, develop/ implement training programs to improve staff production, and establish sales objectives by creating a sales plan that is aligned with corporate goals. Built and cultivated long-term quality relationships with clients by addressing their needs and providing them with the utmost satisfaction under time constraints. Developed key team players by focusing on product knowledge and elevating the customer experience. Maintained store standards by focusing on attention to detail with daily store operations. Analyze region reports to strategize development to deliver goals.