Brandy Stimage Email & Phone Number

Chicago, IL, US

Chicago, Illinois

Problem solving and customer service.Usage of USPS postage software, UPS and FedEx ship manager. Detailed check of clients information pertaining to cerdit card, log in, and account details. Maintain supply levels and reodering. Communicate with clients through Salesforce email and chat server. Front desk duties.

Greater Chicago Area

• Ensure daily processing of outgoing orders and incoming returns of 1,500 or more a week.· Manage monthly shipment of 7,000 units or more ensuring all protocols were followed.· Identified and shipped items utilizing.
• Organize and process customer orders, making sure that truck pick-up departure timelines are met.
• Oversee re-stocking of inventory and ordering of supplies
• Training and supervision of employees groups size 1-14.
• Daily use of FedEx and UPS shipping systems.
• Experience with material handling equipment and lifting of 50-75.

Greater Chicago Area

• Input and find drivers information using computer program (Express)
• Communicate with clients, drivers, customers, and representatives through Outlook
• Ensure drivers arrive to appointments on time, directions, and other information
• General office duties including creating spreadsheets for tracking calls
• Answer 400+ calls daily to drivers, customers, clients, and representatives
• Working front desk switchboard properly directing callers to the correct contact

Greater Chicago Area

• Answered and directed calls from multi-line telephone
• Provided clients with customer service, quick deliveries and billing invoices
• Created delivery layout for personal messenger daily
• Called clients with C.O.D orders to receive payments before delivery
• Entered clients’ billing information, A/P AND A/R, an additional office duties
• Used alpha and numeric filing dated from 1986-present

Greater Chicago Area

• Used phone and online to place orders for customers and email invoices
• Provided customer service, problem solving, an assisting my director on sales calls
• General office duties including filing and creating spreadsheets with Excel
• Organized orders for nine stores, and created weekly memo customer updates
• Able to prioritize efficiently and delegate responsibilities
• Basic knowledge of ingredient information and nutri-facts for Prepared Foods products

Cash handling (credit, check, travelers check, and cash)Quick and knowledgeable customer service including answering phonesInventory management along with store opening, closing preparation, and breakdownPreparing and concluding charge send and ship-out orders

Merchandise Management

Business Management