Brandy Thompson Email & Phone Number

Plano, Texas, United States

Accomplished professional with expertise in mortgage underwriting and loan modification. Proficient in evaluating borrowers' financial status, ensuring compliance with internal standards, investor guidelines, and federal regulations. Skilled in identifying and communicating potential fraud risks. Specialized in modifying loans throughout their tenure, managing escrow analysis, and reviewing credit histories. Experienced in loss mitigation underwriting for various mortgage loans, including COVID-19-specific modifications. Demonstrated proficiency with Freddie Mac’s Workout Prospector II and Fannie Mae’s HSSN sites. Adept at reviewing, validating, and executing loan modification agreements. Proven ability to exceed quality and production standards while effectively communicating with investors. Successfully handled disaster relief eligibility verification and implemented relief options, meeting investor and insurer guidelines with precision. Trusted for high-level disaster escalation requests and quality control in disaster modification processes. Strong team player assisting in manager projects and assigned duties.

Demonstrated proficiency of knowledge of the ServiceNow platform and products via instructor-led and on-demand coursework, case studies, and projects during a 10-week interactive reskilling program. Conceptualized and configured custom applications within multiple ServiceNow instances using form configuration, scripting, Service Catalog configuration, Web Services, Homepage, Dashboard, and Service Portal. Developed application that decreases the response time of customer feedback. Tool also served to increase customer satisfaction ratings over time. Managed team project using Agile framework to create project plan, define roles, and determine tracking metrics to ensure a cross-functional understanding amongst project members.

Lewisville, Texas, United States

Ensure procedural compliance with company, state, federal regulations, and investor/guarantor requirements. Oversee planning, administration, and management of centralized modifications in FHA/VA/USDA portfolios. Maintain loan level review reports, templates, and dashboards. Conduct training for onshore and offshore staff, ensuring accurate compliance with regulations. Develop and communicate departmental goals, policies, and strategies. Implement tracking and performance monitoring mechanisms, keeping the management team informed of operational activities. Drive staff to achieve monthly goals and meet service level agreements. Collaborate with onshore and offshore partners, staying informed about the mortgage industry to provide recommendations to upper management.

Lewisville, Texas, United States

Conduct thorough financial evaluations of borrowers in adherence to internal underwriting standards, investor guidelines, and federal regulations. Identify and report potential fraud or suspicious activity risks to management. Execute loan modifications, including changes to interest rates, term extensions, and principal balance adjustments. Perform escrow analyses, review credit histories, and ensure compliance with S.A.F.E Act regulations. Specialize in loss mitigation underwriting for various mortgage loans, including COVID-19-specific modification products. Possess expertise in Freddie Mac's Workout Prospector II and Fannie Mae's HSSN sites. Handle appeals, escalation requests, and effective communication with investors. Consistently meet and exceed quality and production standards while assisting in managerial projects and assigned duties.

Lewisville, Texas, United States

Dynamic professional specializing in loan workouts and delinquency resolution. Proactively engages with borrowers to assess financial situations, responding to inquiries from various stakeholders. Determines resolutions, including retention and collateral-based workouts, and presents recommendations to management. Negotiates final terms, ensuring timely completion, and collaborates on property valuations, title reports, and investor recommendations. Maintains detailed monthly reports on portfolio performance and actively manages bankruptcy cases, including review of court dockets and submission of legal documents. Adept at communication and negotiation to achieve optimal outcomes.