Brandy Triplett Email and Phone Number

Responsible for guiding and leading the sales teams by helping develop business strategies, setting and meeting goals and coordinating with marketing team to help increase lead generation.

• Responsible for effective communication and follow through between Retailer and Intertek.• Monitor and work with Intertek offices worldwide to ensure that all Retailer Apparel testing needs and procedures are met. • Extremely knowledgeable in regulatory testing such as CPSC, ASTM, AATCC, EN BS, REACH, CA PROP 65, SASO, and Canadian testing • Ensure laboratories are performing testing in accordance with Retailer’ specified test methods and test protocols, including turn time requirements and reporting procedures.• Continually monitor lab turn times and monitor test volume on Retailer programs. • Coordinate global correlation programs between Retailer and Intertek laboratories. Responsible for issue resolution on correlation issues as they arise.• Provides technical assistance to assist and resolving technical issues• Responsible for providing quality and efficient customer service to customers through the daily management of a team of up to 12 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving.• Insure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.

• Confers with client prior to testing to ensure the proper tests are conducted and the samples provided for testing are sufficient.• Review and understand Client Manuals, Protocols and Requirements of the clients• Evaluate samples in accordance with Regulations and client Manuals and Protocols.• Prepare proposals for Clients in accordance with Intertek Policy and Procedures.• Coordinates with clients and their vendors on testing and ensures that correct and enough samples are provided.• Ensure information provided and indicated in the System used by Intertek is accurate and in accordance with Intertek Guidelines.• Ensure testing requirements and information provided are accurate and clear prior to releasing samples to the labs. • Follow-up with Lab Managers or Supervisors to ensure timeliness of test results.• Type final reports in accordance with Intertek Guidelines and/or Client Manuals or Protocols.• Reviews test reports prior to, and after final draft is complete, for accuracy and precision.• Ensures that hard/electronic copy of test reports are sent to the clients and their vendors.• Assist cutomers with the interpretation of test results and, if necesssary, coordinate investigation of client questions or complaints regarding testing procedures and/or findings in accordance with Intertek Quality Manuals. Responsible for all client communications and conflict resolution.• Ensures that all processes and procedures are completed, Intertek quality standards are met. • Provide account leadership, manages and maximize the staff and resources assigned to support the Accounts to deliver on client’s needs and expectations.

*Responsible for entering data into client reports, evaluating samples, reviewing protocols*Ensures all processes and procedures are completed and Intertek quality standards are met.*Help train new employees*Ensures client turnaround time is met and provides updates to internal and external clients.*Any additional administrative duties.

* Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.* Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.* Completes operational requirements by scheduling and assigning employees; following up on work results.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.* Maintains office staff by recruiting, selecting, orienting, and training employees.* Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.* Promoted and managed promoters in marketing as well as brought new and fresh ideas for news ways to market whether social media or face to face interactions with customers