Brandy Turner Email and Phone Number
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Dedicated operational leader with multifaceted levels of expertise, an innate ability to build relationships, and a knack for identifying and solving problems. I have 22 years of telecommunications industry experience, with 17 years in the Enterprise segment. For 13 years I served as a transformational leader, including leading multiple teams at a time totaling 50+ employees, with extensive experience and knowledge in Salesforce CRM, CPQ Tools, CSG and ICOMS billing systems, pricing, RFPs, Government Subsidized Programs, and supporting highly complex clients. Since 2022 I have lead the Salesforce Business Owner organization in Spectrum Enterprise, responsible for maximizing the value and performance of Salesforce as a CRM tool.
Spectrum Business
View- Website:
- spctrum.us
- Employees:
- 1727
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Sr. Director, Salesforce Business OwnerSpectrum BusinessSt. Louis, Mo, Us
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Sr. Director, Salesforce Business OwnerSpectrum Enterprise Sep 2022 - PresentStamford, Ct, Us -
Director, Enterprise Sales OperationsSpectrum Enterprise Dec 2016 - PresentStamford, Ct, UsLead a team of Managers and Sr. Business Analysts within Sales Operations, who perform a cross-functional role to facilitate business policy, process, and tool enhancements/launches with stakeholders across the Enterprise organization.Successfully integrated the Sales Support process of three MSOs after a merger.Lead operational objectives of enhancing policies, systems, and process, to reduce time-to-sale and time-to-revenue.Transformed the intake method for Sales Support to the use of conditionally formatted webforms to reduce rework and rejections. Continually develop and maintain the webforms, including for other departments.Collaborate with Systems & Tools, IT, and PMO to deploy new and enhance existing tools, including Salesforce, CPQ, DocuSign, and others. Collaborate with Product on new and enhancement initiatives, and identify impacts to current processes and systems. Oversee business and functional requirements to ensure the appropriate capabilities are configured and deployed. Continually develop, maintain, and enhance policies, procedures, and processes.Oversee all team personnel and performance metrics. Develop department staffing models, business plans, strategies, budgets, and forecasts.
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Director, Specialized SupportSpectrum Enterprise Aug 2014 - Dec 2016Stamford, Ct, UsManaged three functional teams (50+ FTE) providing operational support for multiple Enterprise Sales channels and clients.Led a team of Pricing Specialists, ensuring pricing complied with return on investment and capital approval policies. Oversaw pricing analysis and provided input to rate card decisions and approval threshold policies.Led a team of RFP Specialists, ensuring RFPs accurately and compellingly reflected products, capabilities, and pricing, and due dates were met. Led a team of Government Subsidized Program Specialists, ensuring accurate completion of government filing submissions, billing, discounting, and collection activities, as well as federal and state compliance.Led operational objectives of enhancing policies, systems, and process, to reduce time-to-sale and time-to-revenue.Instituted best in class procedures to ensure accuracy, compliance, and both external and internal client satisfaction.Oversaw all department personnel and performance metrics. Developed department staffing models, business plans, strategies, budgets, and forecasts.
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Manager, Government Subsidized ProgramsCharter Communications Apr 2009 - Aug 2014Stamford, Connecticut, UsEstablished and led a team of 15+ FTE. Developed policies, procedures, and processes for the department.Managed billing and requested discounted funds for all E-Rate, Rural Healthcare, CTF, and other government funded client accounts.Ensured federal and state compliance via Regulatory collaboration, performing audits, training nationwide Sales and Operations groups, responding to RFPs, and client interactions.Recouped over $1M of Federal funding by performing a multi-year in depth internal audit of federal funding accounting practices.Successfully managed a complex billing system conversion from ICOMS to CSG for E-Rate and CTF accounts.Designed repeatable standards for billing system order entry and tracking.Oversaw all department personnel and performance metrics. Developed department staffing models, business plans, strategies, budgets, and forecasts. -
Client Services Account Representative/Major Accounts AdministratorCharter Communications Sep 2006 - Apr 2009Stamford, Connecticut, UsDesigned and sold data, voice, and video solutions to business clients.Maintained existing client base through contract renewals and resolving client concerns.Managed large, highly complex accounts, including in depth accounting research.
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Broadband Sales SpecialistCharter Communications Jul 2004 - Sep 2006Stamford, Connecticut, UsSold data, voice, and video solutions to residential clients.Consistently a top five seller.
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Csr/Lead RepresentativeCharter Communications Jul 2001 - Jul 2004Stamford, Connecticut, UsProvided billing and repair assistance to residential Video customers.Coached representatives on proper order entry, call handling and accuracy.Resolved escalated calls and corporate escalations.
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Reports SpecialistConvergys Corporation Jun 1999 - Jul 2001Lucent call reports and verification of accuracy and commission for all representatives on the Business Retention team. Coached representatives on accuracy and call handling to help them provide high quality customer service.
Brandy Turner Skills
Frequently Asked Questions about Brandy Turner
What company does Brandy Turner work for?
Brandy Turner works for Spectrum Business
What is Brandy Turner's role at the current company?
Brandy Turner's current role is Sr. Director, Salesforce Business Owner.
What is Brandy Turner's email address?
Brandy Turner's email address is br****@****rum.com
What is Brandy Turner's direct phone number?
Brandy Turner's direct phone number is +120390*****
What skills is Brandy Turner known for?
Brandy Turner has skills like Telecommunications, Customer Satisfaction, Broadband, Team Leadership, Management, Voip, Telephony, Microsoft Office, Ethernet, Ip, Powerpoint, Microsoft Excel.
Who are Brandy Turner's colleagues?
Brandy Turner's colleagues are Vanessa Cortez, Chris Wagner, Jason Weathington, William Shoemaker, Anton Beasley, Michael Aglialoro, Shawn D. Robertson.
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