Brandy W. Email & Phone Number

As an Assistant Vice President, I was responsible for the creation of and execution of training sessions within the organization. I conducted weekly training sessions for all staff in addition to position training, supervisor training and on boarding all new employees to the organization. During my tenure, I was responsible for the implementation of three.

As a Property Trainer, I was responsible for training hospitality staff on the proprietary customer service program to ensure that guest satisfaction was maintained. I was also responsible for all pre and post implementation follow-up from the properties that I trained.

As a Training and Implementation Specialist, I trained and installed over 40 hotels on proprietary hardware and software. After set-up, I worked cooperatively with hotel vendors to install all interfaces on systems. After training and implementation, I was responsible for all follow-up with the management and I assisted in the development plan for.