▪ Provides day-to-day leadership of the infrastructure organization, while overseeing the operational tasks, strategic projects, and balancing the priorities of the business. ▪ Lead team of 5 direct and 40 cross-functional (Architects, Engineers, Systems/Network Administrators, and DBA’s). ▪ Create and oversee annual capital budget up to $5M and operational budget up to $2M. Kept both within 1% variance resulting in the department meeting annual financial goals. ▪ Accomplished a reduction in our capital and operational budget by leveraging hybrid-cloud solutions and reducing our on-premises dependencies. ▪ Drove a collaboration effort with lines of business to identify areas of opportunities where leveraging a continuous improvement and productivity campaign can drive end user education and reduce service requests. ▪ This resulted in decreased service requests by 5% quarter after quarter and a 90% hit rate on CI/Productivity site. ▪ Created the IT Infrastructure strategy to support business operations and overseeing the implementation of the appropriate projects to accomplish this strategy. ▪ Achieving 99% of all OKRs per quarter are met with a 90% satisfaction rating. ▪ Maintained a 99.9% compliancy rating by implementing an aggressive patch and vulnerability management program. ▪ Develop and manage DR and BC Plan with a high 90% successful failover rate and 100% data restoration. ▪ Mentor and develop employees to provide long-term effectiveness and growth. Maintaining a high 90% eNPS participation rate with a weighted average of 79.1% Workplace / 69% Motivation.

▪ Managed Operations/Data Center, Disaster Recovery, Business Continuity, Desktop, Security, Change Management, and IT Procurement. ▪ Led team of 1 direct report and 17 cross-functional (System Engineers, System Administrators, and DBA’s). ▪ Created and managed annual capital budget up to $2M and operational budget up to $1M. Kept both within 1% variance resulting in the department meeting annual financial goals. ▪ Drove a SQL rationalization project decreasing our SQL footprint by 79%, with an annual savings of $1M+. ▪ Mentored and developed employees to provide long-term effectiveness and growth. Maintained a high 90% eNPS participation rate with a weighted average of 67.7% Workplace / 61.3% Motivation.