Brandy Williams Email & Phone Number

Dallas, Texas, Us

- Streamlined communication: Coordinated over 100 healthcare appointments weekly, ensuring timely scheduling with 95% accuracy. - Enhanced patient satisfaction: Achieved consistent customer survey ratings of 5/5, handling an average of 50+ inquiries daily with empathy and efficiency.- Surpassed performance metrics: Maintained a 95% call quality rating and a 90% metric compliance score.- Upholds confidentiality: Ensured adherence to HIPAA standards when managing sensitive health information.

- Served as a full-time caregiver to a special needs child, providing assistance with daily tasks and facilitating remote learning during the COVID-19 pandemic.- Administered medications as prescribed twice daily to adhere to the child's healthcare plan.Facilitated the child's development by teaching independent skills, including grooming and preparing three meals a day.- Collaborated with teachers to implement best practices for at-home learning and researched additional tools to support the child's educational development.- Participated in virtual meetings via Google Meet with teachers, assistant principal, and school counselor to ensure the child's educational needs were met during the COVID-19 crisis.- Tutored and provided assistance with writing, reading, and basic math to help the child achieve their educational goals.

Atlanta, Ga, Us

- Conducted client, family, or group interviews to assess situations, limitations, and issues, implementing tailored services to address their needs.- Provided clear explanations of medical care options to assist families in making informed healthcare decisions.- Demonstrated compassion and a depth of knowledge when responding to patient concerns and inquiries.- Utilized extensive knowledge of available resources to guide patients in selecting appropriate assistance and obtaining relevant support.- Collected and reviewed patient information to assess eligibility for special programs, ensuring comprehensive care.- Managed a client demographic database and entered details into computer systems efficiently.- Educated patients on various treatment options, including chemotherapy, radiation, surgery, and clinical trials, addressing questions to ask their doctors, patient's rights, and certain medical insurance concerns.- Handled a high volume of 150 calls per week, addressing patient inquiries and concerns with professionalism and empathy.- Coordinated transportation services, including scheduling rides and air flights to and from medical appointments and lodging stays.- Effectively troubleshooted and resolved issues related to transportation requests and materials ordering.- Collaborated with cancer patients, caregivers, doctors, social workers, and healthcare professionals, building strong rapport and delivering excellent customer service.- Received recognition for consistently providing excellent customer service and building rapport.

- Provided personalized fitness guidance and instruction.- Ensured equipment safety and cleanliness.- Tracked client progress and maintained confidentiality.- Developed individual fitness plans and coached on healthy lifestyles.- Administered fitness assessments.- Assisted YMCA members in achieving fitness goals.