Self-started a party and event rental and design business with an inventory of over 5,000 pieces targetingweddings, gatherings and corporate events· Maintained all customer invoicing, billing, and bookkeeping in-house· Built and maintained company website with continuous up to-date product specifications· Coordinated logistics for accurate and timely delivery and set-up/take-down of events· Full operational management, merchandising, customer relations, business positioning, SEO management,inventory maintenance, and relations with third party vendors and contractors· Provide creative design, style and theme consultation and implementation for individual or business client events

· Tailoring events to personal budgets and tastes of clients· Collaborated with vendors to meet client and venue expectations· Coordinated and executed external marketing campaigns including trade shows and web presence

· Supervise Branch staff, coordinate staffing models and work schedules, train, develop and retain employees todrive improved customer experiences and Branch revenue growth· Responsible for continued development and enhancement of customer-service oriented culture including beingappointed District Customer Service Leader/Trainer from 2007 – 2009o Featured Speaker, Customer Service Seminar, Seattle, WAoNew hire training and continual development of existing employees’ customer service skillsoLead continuous learning efforts for district including 17 branchesoDesigned training plan to support 250 employeesoPlan and execute monthly meetings and development calls· Manage conflict and resolve complex or challenging situations associated with an individual’s personal financialsituation or banking relationship· Institutional knowledge of common PC applications (MS Word/Excel/PP/SharePoint) and proprietary banking andfinance systems· Administer all legal and compliance responsibilities for Branch operationsoResponsible for