Brandy Carlson Email & Phone Number

United States

United States

Salt Lake City Metropolitan Area

Assist current Google Workspace users maximize benefits of their current platform.● New Hire Training & Mentor.● Maintain a strong pipeline.● Key Projects:○ Responsible Training Colleagues Google Meet process & training○ Self Development:■ Sales Skills■ Google Workspace platform■ Google Meet

Ogden, Ut

MarketStar Corporation2017-Current Office ManagerOrganize office for efficiencyManaged employee perksPrimary contact for external vendorsAdvisor for office relocation and employee location changes including systems & tools for security and employee tracking.Manage outgoing and incoming shipping, including international Key Projects: Implemented International shipping process Implemented Employee perks program 2014-2017 Corporate Admin Managed client logisticsManaged Calendars for HR, Talent Development, Benefits Managed Travel for executives-International and domesticWeekly expense reporting Manage inventory accountability where and when needed Key Projects: Responsible for over 400 events Implemented administrative logistical visibility2010-2014 Operations AdminWeekly expense reportingWeekly Operations & new program launch reportingMeeting & Event planning.Managed employee recognition programs Key Projects: Decreased cost of meals over 36% while maintaining qualityEfficiently coordinated logistics for offsite New Hire Training of up to 200 people. Including but not limited to air flights, ground transportation, accommodations, venue, entertainment and meals.

Ogden, Utah

Facilitated recruiting process, such as updating data entry programs, compliance issues. Trained new recruiters on different programs such as Hodes, google maps, Unicenter, Outlook, excel. Taught customer service skills, multi-tasking skills, proper phone etiquette. Provided time sheets for payroll, resolved behavorial issues as well as motivating team to reach hiring goals.Managed workflow/processes. Created training documents and processes for large volume recruiting.I also recruited for part-time positions through-out the United States. Managed a group of 20+ temporary recruiters. Provided time sheets for payroll, behavorial issues as well as motivating team to reach hiring goals.

Draper, Utah

Provided excellent customer service to clients that had software or connectivity issues. Single Point of contact from beginning to end of cases. Multitasked between incoming/outgoing phone calls, incoming & outgoing email. Added articles to knowledgebase that included helpful information towards job duties and running of software programs. Trained clients over the phone on how to use software and resolve connectivity issues. Troubleshooting data or functional problems. Assisted local network technicians in evaluating connectivity and performance. Helped with electronic services such as claims submission, reports, etc. Reporting of system issues.

Main Duties:Provided excellent customer service to clients that had software or connectivity issues. Single Point of contact from beginning to end of cases. Multitasked between incoming/outgoing phone calls, incoming & outgoing email. Added articles to knowledgebase that included helpful information towards job duties and running of software programs. Trained clients over the phone on how to use software and resolve connectivity issues. Troubleshooting data or functional problems. Assisted local network technicians in evaluating connectivity and performance. Helped with electronic services such as claims submission, reports, etc. Reporting of system issues.

Main Duties:Providing excellent customer service to patient's incoming/outgoing phone calls, in person, incoming & outgoing email & mail. Resolved issues for patients accounts by working with insurance companies & coding issues. Worked closely with coding team to resolve CPT/ICD-9 coding issues. Used effective time management skills. Worked monthly A/R reports to resolve coding/payment issues from insurance companies. Claims adjustment, record updating and documentation, problem solving and follow up on accounts. Interpretation of claims, policy information, preauthorization, co-ordination of benefits and pre-existing issues.

Main Duties:Provided excellent customer service to recruiters worldwide. Assisted in online job openings & Data entry of applicants for government reporting needs. Answered incoming & outgoing email & mail as well as phone calls from recruiters & possible job applicants. Aiding new and prospective employees in tracking applications and records.

Main Duties:Quality control of all filter modules. Inspect & measure parts for proper size of module. Operated several different machines & targeted problems for quality & routine maintenance. Nightly reporting to management of machine problems & production quantity. Motivator for other employees to reach nightly production & quality goals.Proficient in: Windows, Access, Microsoft Office, Excel and PowerPoint.IDX, BAR, PCS, Allegra, PCMC, GroupWise, Olympus, Visit Management and TES systems.Rumba systems, Corel, Quatro Pro, First Choice, Word and Word Perfect.

Currently Enrolled, Business Technology

Certificate Of Completion, Business Ethics

Diploma