Student Services Associate
Current• Assisting families with transactional customer support needed for continuing students• Serves as a student advocate to assist students and families through navigating their enrolled experience• Assigning initial course placement and making adjustments, when needed, to continuing' student's course schedules• Enrolling or withdrawing the student from Supplemental Instructional Support programs and clubs• Processing received academic documentation• Reviewing student accounts holistically to be able to speak to outstanding tasks or recommended actions to ensure the continuing student's success• Be a subject matter expert for a group of regional enrollment schools, knowing intimately operational differences between the schools which drive operational processes• Organize and complete assigned workflow to ensure effective time management, accurate data integrity, efficient communication, and student retention• Maintain student accounts and records, documenting and logging information into the EMS accurately• Interpret and analyze student data in order to proactively contact students and to achieve monthly productivity and retention goals• Initiate outbound calls to assist with ensuring students have a successful continuation and academic experience• Assist with inbound phone calls, as needed, answering questions while documenting details into the student log• Serves as a student advocate to assist students and families through navigating their enrolled experience• Protects the privacy of student account information through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA))
