Brandy Mercado Email & Phone Number

Vernon, CA

• Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times.
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties.
• Manage driver debrief process for every route.
• Monitor department work productivity… Show more
• Monitor department work productivity, reports on trends and manage routes to improve route efficiency.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.

Vernon, CA

• Maintain a high standard of customer service.
• Provides highest level of customer service to all customers in line with Customer 1st objectives.
• Ensure that routes are balanced and accepted in SteriWorks for established areas.
• Daily review of UBR and UBC information management ensuring effective and efficient billing for established areas.
• Participate in financial audits and ensure audit forms are complete and submitted timely.
• Balance all processing, transfer… Show more

Vernon, CA

• Provide exceptional Customer service.
• Develop Contact Center staff through effective hiring, coaching, evaluative performance feedback and guidance.
• Provides support to the Customer Experience team to develop, coordinate and implement process and quality improvements in the Contact Center environment.
• Addresses assigned customer issues timely and effectively.
• Establishes improved avenues of customer interaction and communication, utilizing existing or… Show more Provide exceptional Customer service.
• Establishes improved avenues of customer interaction and communication, utilizing existing or assisting on the development of new technology, programs, processes and reporting.

Vernon, CA

• Maintain a high standard of customer service.
• Provides highest level of customer service to all customers in line with Customer 1st objectives. Company Growth:
• Ensure that routes are balanced and accepted in SteriWorks for established areas.
• Daily review of UBR and UBC information management ensuring effective and efficient billing for established areas.
• Participate in financial audits and ensure audit forms are complete and submitted timely.
• Conduct/participate… Show more

Business Administration And Management, General

High School Diploma