Responsible for driving the technical sales strategy for DELL Technologies products and services in assigned customer accounts. Served as a trusted technological advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment. Often interfaced with customer's senior management to assess major business operations and address product/service needs. Consulted with engineering to answer customer's questions… Show more Responsible for driving the technical sales strategy for DELL Technologies products and services in assigned customer accounts. Served as a trusted technological advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment. Often interfaced with customer's senior management to assess major business operations and address product/service needs. Consulted with engineering to answer customer's questions and remove objections that arise in a sales campaign.Engage customer contacts at both a strategic, business focused and tactical, IT technology level. Rapidly assimilated knowledge of new DELL Technologies products, services and technologies in order to drive enhanced revenue opportunities in assigned account. Show less

The primary responsibility of the Subject Matter Expert is to retain and grow current DellEMC Channel Partners/Customers. Also responsible for opportunity identification and qualification driving net-new buyers while delivering the best possible level of technical pre-sales support and availability. Provides pre-sales technical support to the inside sales teams during the sales process. Accountable for delivering technical solutions, products, and /or services that address customer needs of… Show more The primary responsibility of the Subject Matter Expert is to retain and grow current DellEMC Channel Partners/Customers. Also responsible for opportunity identification and qualification driving net-new buyers while delivering the best possible level of technical pre-sales support and availability. Provides pre-sales technical support to the inside sales teams during the sales process. Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity to address a solutions. Show less

Responsible for selling a defined set of products(server/storage/networking) and services. Provides technical advice to the inside sales teams during the sales process. Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity

Applies advanced systems level technical expertise to resolve highly complex systems level customer issues.. Uses independent judgment to accomplish objectives. Accepts escalations from other technical team members as a subject matter expert, shaping group operations with depth of knowledge. Works closely with Engineering and other technical business units to increase knowledge and resolve customer issues. Identifies and provides resolutions to a diverse range of complex technical problems… Show more Applies advanced systems level technical expertise to resolve highly complex systems level customer issues.. Uses independent judgment to accomplish objectives. Accepts escalations from other technical team members as a subject matter expert, shaping group operations with depth of knowledge. Works closely with Engineering and other technical business units to increase knowledge and resolve customer issues. Identifies and provides resolutions to a diverse range of complex technical problems. Mentors others in providing validated technical information, support process instructions and special support requirements. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems. Show less

Responsible for handling the most difficult or advanced problems not resolved by frontline agents. Analytical, articulate, result-oriented and provide excellent follow-up. Maintain accurate call logging and tracking into Helpdesk database (Delta). Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge. Responsible for setting realistic customer expectations, and meeting or exceeding these… Show more Responsible for handling the most difficult or advanced problems not resolved by frontline agents. Analytical, articulate, result-oriented and provide excellent follow-up. Maintain accurate call logging and tracking into Helpdesk database (Delta). Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge. Responsible for setting realistic customer expectations, and meeting or exceeding these expectations. Show less