Brandy Crow (Perdue), Cbap Email & Phone Number

• Educated staff on organizational mission and goals to help employees achieve success.
• Trained and guided team members to maintain high productivity and performance metrics.
• Coached staff on daily performance and conducted evaluations to constructively address concerns.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Orlando, Florida Area

• Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders.
• Developed and maintained records of policies, procedures, and best practices related to the Order to Cash business processes to support continuous improvement.
• Drove team success through shared vision and recognition of quality performance.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Developed process metrics derived from raw company data to track improvements in organizational efficiency.
• Developed, tested, and implemented business solutions to solve process inefficiencies using various applications, such as, Excel, Access, MS SQL Server 2000, SmartSheets.

Orlando

• Oversaw high profile projects by planning, designing, and scheduling phases to meet project goals and objectives.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
• Recommended and implemented practical business process solutions, working directly with stakeholders to drive process optimization and increase revenue generation.

Orlando, Florida

• Developed and initiated projects and monitored performance.
• Maintained open communication by presenting regular updates on project status to customers.
• Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting.
• Generated reports detailing findings and recommendations.
• Identified, reviewed, and applied policies and procedures.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

Orlando, Florida Area

• Work closely with Business and IT Partners to ensure overall success in the company’s investment of Winshuttle
• Maintain a user friendly sharepoint site and encourage the user group to becoming active
• Monitor and Report ROI to key stakeholders
• Provide weekly status updates to key stakeholders
• Analyze processes that leveraging Winshuttle would improve ROI and employee productivity
• Provide training and assistance to all SD Winshuttle users

Orlando, Florida Area

• Manage team of Order Management Coordinators
• Develop new processes to deliver online material in a repeatable, reliable, and effective manner
• Lead Customer Experience Winshuttle strategy to optimize processes in multiple order fulfillment models
• Develop robust reports for digital, print, and services

Orlando, Florida Area

• Training team members on internal systems (Winshuttle, Business Warehouse, SAP R/3) and processes to improve productivity and the overall customer experience
• Business Lead for Winshuttle User Group with 60+ coworkers across 5 office locations
• Monitor and maintain acceptable fill-rates for international customers
• Organize and process customer pickup at vendor locations both Domestic and International
• Create, analyze, and improve existing Business Warehouse Queries
• Create winshuttle scripts to assist and improve productivity of the Order Management Team

• Monitor and strive for acceptable fill-rates for international customers
• Organize and process customer pickups at vendor locations in China
• Analyze and distribute existing Business Warehouse Queries
• Create winshuttle scripts to assist and improve productivity of the backorder team
• Create, analyze, and improve reports within the backorder team

• Point of contact person for 13 depository states
• Processed and managed purchase orders for all depositories
• Ensure acceptable fill-rates are being achieved for depository orders
• Assisted with TEA reports
• Assisted with inventory reconciliation reports for the depositories
• Coordinated pick-up requests from depository to DC or other depository

Dallas/Fort Worth Area

• Overseen the day-to-day operations of top producing store in the metroplex.
• Complete end of day reports for the store.
• Coordinate inventory control, receiving, merchandising and store maintenance.
• Lowered shrink and manage inventory.
• Handled cash deposits

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Dean's list, National Society of Leadership and Success