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Brandy Phillips Email & Phone Number
IS and T Helpline Operations Lead
at
Apple
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
IS and T Helpline Operations Lead
Location
Sacramento, California, United States
Company size
Who is Brandy Phillips? Overview
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Quick answer
Brandy Phillips is listed as IS and T Helpline Operations Lead at Apple, a with 163018 employees, based in Sacramento, California, United States. AeroLeads shows a matched LinkedIn profile for Brandy Phillips.
Brandy Phillips previously worked as IS&T Helpline Operations Lead at Apple and IS&T HelpLine Operations Lead Rotation at Apple. Brandy Phillips holds Bachelor’S Of Child Development (Early Development, Care, And Education), Child Development from California State University-Sacramento.
Company email context
Email format at Apple
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Apple
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Profile bio
About Brandy Phillips
Brandy Phillips is a IS and T Helpline Operations Lead at Apple. She possess expertise in customer service, banking, microsoft office, leadership, sales and 3 more skills.
Listed skills include Customer Service, Banking, Microsoft Office, Leadership, and 4 others.
Current workplace
Brandy Phillips's current company
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Apple
14 roles
Brandy Phillips work experience
A career timeline built from the work history available for this profile.
Is&T Helpline Operations Lead
Is&T Helpline Operations Lead Rotation
Apr 2024 - Oct 2024
Is&T Helpline Major Incident Management Coordinator
Nov 2023 - Oct 2024
Is&T Helpline Major Incident Management Owner
Feb 2023 - Nov 2023
Is&T Helpline Analyst
- Provide software technical support to internal employees, vendors, and contractors.- Triage support incidents to appropriate teams- Communicating and collaborating with support teams across multiple departments with regard to incident traction/next steps- Utilize a ServiceNow system to manage incidents, communicate with clients as well as Support team members.- Running and creating relevant reports to identify trends in incoming contacts or for organizational purposes- Identify potential major incidents through incoming contacts- Providing troubleshooting guidance and support to executive level clients- Acknowledging and adhering to Service Level Agreements (SLAs)- Providing mentoring support or on-call shadowing to new team members as needed
Mar 2022 - Feb 2023
Apple Support Senior Technical Support Advisor
Provide technical support and troubleshooting for customers who have Apple iOS and macOS products and services. Gathering information, diagnostics, and other data and submitting to engineering to resolve technical issues. Assist other technical support advisors with tasks related to troubleshooting.
Apr 2021 - Mar 2022
Is&T Helpline Analyst
- Provide hardware and software technical support to internal employees, vendors, and contractors.- Triage support incidents to appropriate teams- Utilize a ServiceNow system to manage incidents, communicate with clients as well as Support team members.- Running and creating relevant reports to identify trends in incoming contacts or for organizational purposes- Identify potential major incidents through incoming contacts- Providing troubleshooting guidance and support to executive level clients- Acknowledging and adhering to Service Level Agreements (SLAs)- Providing mentoring support or on-call shadowing to new team members
Jun 2021 - Nov 2021
Apple Support Technical Support Advisor
Provide technical support and troubleshooting for customers who have Apple iOS and macOS products and services.
Aug 2017 - Apr 2021
Apple Support Senior Technical Support Advisor
Provide technical support and troubleshooting for customers who have Apple iOS and macOS products and services. Gathering information, diagnostics, and other data and submitting to engineering to resolve technical issues. Assist other technical support advisors with tasks related to troubleshooting. (Pilot Program)
Aug 2020 - Jan 2021
Fraud Prevention Specialist
May 2019 - Aug 2019
Research Fellow
Partner with peers and professors to conduct research and code vital data that focuses on Quantitative and Qualitative methods.
Jan 2019 - Jul 2020
Teller
- Processed teller transactions such as deposits/withdrawals- Identifying fraudulent patterns in transactions or physical items presented at transaction- Made outbound calls to customers regarding account related inquiries- Processed transactions for foreign currency exchange
Jan 2016 - Dec 2017
Registered Behavior Technician
Worked and established relationships with children on the autism spectrum. Applied lessons and curriculum geared towards communication and play skills, self-help, and arithmetic.
May 2015 - Dec 2016
Team & coworkers
Colleagues at Apple
Other employees you can reach at apple.com. View company contacts for 163018 employees →
RV
Ray Vieweg
Colleague at AppleEscondido, California, United States
View →
IH
Ifat Hasan
Colleague at AppleBrahmanbaria Sadar Upazila, Chattogram, Bangladesh
View →
ST
Sushma Thakur
Colleague at AppleGurugram, Haryana, India
View →
BH
Byron Hale
Colleague at AppleBasingstoke, England, United Kingdom
View →
GB
Greg Baucom
Colleague at AppleUnited States
View →
NR
Najee Reeves
Colleague at AppleGrand Rapids, Michigan, United States
View →
MG
Mario G.
Colleague at AppleItaly
View →
LZ
Laverna Zhao
Colleague at AppleZhengzhou, Henan, China
View →
KM
Kitawa Martin
Colleague at AppleNairobi, Nairobi County, Kenya
View →
KW
Kate Wallace
Colleague at AppleCanada
View →
Ray Vieweg
Colleague at AppleEscondido, California, United States
View →
IH
Ifat Hasan
Colleague at AppleBrahmanbaria Sadar Upazila, Chattogram, Bangladesh
View →
ST
Sushma Thakur
Colleague at AppleGurugram, Haryana, India
View →
BH
Byron Hale
Colleague at AppleBasingstoke, England, United Kingdom
View →
GB
Greg Baucom
Colleague at AppleUnited States
View →
NR
Najee Reeves
Colleague at AppleGrand Rapids, Michigan, United States
View →
MG
Mario G.
Colleague at AppleItaly
View →
LZ
Laverna Zhao
Colleague at AppleZhengzhou, Henan, China
View →
KM
Kitawa Martin
Colleague at AppleNairobi, Nairobi County, Kenya
View →
KW
Kate Wallace
Colleague at AppleCanada
View →
2 education records
Brandy Phillips education
Bachelor’S Of Child Development (Early Development, Care, And Education), Child Development
California State University-Sacramento
Certified Nursing Assistant, Nursing
Contra Costa College
FAQ
Frequently asked questions about Brandy Phillips
Quick answers generated from the profile data available on this page.
What company does Brandy Phillips work for?
Brandy Phillips works for Apple.
What is Brandy Phillips's role at Apple?
Brandy Phillips is listed as IS and T Helpline Operations Lead at Apple.
Where is Brandy Phillips based?
Brandy Phillips is based in Sacramento, California, United States while working with Apple.
What companies has Brandy Phillips worked for?
Brandy Phillips has worked for Apple, Associated Students, Inc. | Sacramento State, Chase, and Applied Behavior Consultants.
Who are Brandy Phillips's colleagues at Apple?
Brandy Phillips's colleagues at Apple include Ray Vieweg, Ifat Hasan, Sushma Thakur, Byron Hale, and Greg Baucom.
How can I contact Brandy Phillips?
You can use AeroLeads to view verified contact signals for Brandy Phillips at Apple, including work email, phone, and LinkedIn data when available.
What schools did Brandy Phillips attend?
Brandy Phillips holds Bachelor’S Of Child Development (Early Development, Care, And Education), Child Development from California State University-Sacramento.
What skills is Brandy Phillips known for?
Brandy Phillips is listed with skills including Customer Service, Banking, Microsoft Office, Leadership, Sales, Technical Support, Teamwork, and Data Entry.
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