As the Chief Operating Officer, I provide executive leadership and oversight for Human Resources, Workforce Planning, Labor Relations, Leadership Development, IT Infrastructure, Hardware and Applications, Procurement, Travel, Fiscal Operations, Inter-Governmental Agreements, Internal Audit, and Equal Opportunity Monitoring and Compliance.

Streamlined HR workflow and processes to eliminate inefficiencies and dramatically reduce time to fill vacancies.Increased agency headcount from 278 to 382 in one year while simultaneously navigating a new hiring process, a large volume of retirements and two building location moves.Established agency presence at career fairs.Implemented a new workflow for job description updates and establishments to reduce turn-around time and prioritize key roles.Assisted Chief Operating Officer with reviewing available building space and making recommendations to satisfy space and staffing needs in Springfield.Served as a coach/mentor for agency leadership staff providing guidance on managing performance and onboarding new hires.Prepared and managed the annual Human Resources budget.Served as a member of the Reasonable Accommodations committee.Served on the Health in All Policies (HiAP) committee.

Partnered with the CIO and senior leadership team to develop an effective strategy to rapidly scale IT capabilities to support organizational growth. Developed onboarding program to ensure successful onboarding of 50+ new hires in one year, increasing department headcount by fifty percent.Consulted with leaders and employees on navigating a variety of complex people challenges in a matrix environment. Coached leaders on how to change culture, drive engagement, and accelerate performance.Analyzed staff development needs and increased team perform through targeted training and development.Designed and led 360 review process for department leadership. Established and implemented mentoring program for IT leaders.

Led development of internal talent pools reducing time-to-hire by 4 weeks.Implemented a common review process for 2400 employees.Facilitated onboarding, training, and employee relations efforts for mergers and affiliations.Outlined and implemented AAAHC mock code & competency process.Developed RN preceptor program.Created organization-wide training to improve customer service.Implemented a new compensation plan for 200+ advanced practitioners.Designed communication and training plan for Oracle Cloud HR system implementation.Centralized employee badge activation for new hires.

Led a team of 25 professionals across seven locations and four specialties, managing conflict and eliminating silos, resulting in a more collaborative & effective team.Facilitated cross-training of key staff members to optimize staffing utilization.Created a talent pipeline for hard-to-fill positions.Planned and implemented new radiology procedures workflows.Established annual department budget.Managed equipment vendors and service contracts.Negotiated $1 million in capital equipment purchases. Resolved networking and connectivity issues for ultrasound equipment.