As the Principal Broker of Jon Underhill Real Estate, Brandy is a leader with proven success in the areas of customer service, marketing, advertising, financial management, and sales. In 2020, she was selected as the #1 Realtor by AY Magazine. In 2018 and 2019, Brandy sold over $50 million in real estate, earning her the designation of top producing realtor. Since 2015, Brandy has been recognized by the Little Rock Realtors Association as one of the Top 10 Realtors.

Senior level marketing professional with a proven record in marketing, advertising, public relations and customer experience development in a highly competitive environment. Highly effective change agent with proven ability to develop and implement a complex mobile marketing strategy to grow market share and build brand relevance throughout multiple channels with diverse business segments.

Responsible for the strategy, positioning and development of the Alltel Wireless’ portfolio of voice and data products; Provide leadership for new product development, merchandise management and product positioning focused on securing profitable sales growth, brand recognition and market differentiation. Financially focused and adept in creating complex business models that drive cost reductions and revenue increases.

Entrusted with the responsibility for leading the training, loyalty assurance, process improvement, reporting, workforce management and reward and recognition programs for the HP Customer Loyalty Center (300 seat call center). Accountable for providing strategic leadership and operational oversight in conducting the needs assessment, design, preparation and delivery for cost conscious business improvements to increase performance geared toward employee and customer satisfaction.  Instrumental in the creation of a unique culture embracing HP shared values creating a customer- and employee-centric environment to provide best in class support  Executed strategies to deliver increased customer satisfaction results at startup resulting in the best results ever attained within HP  Created a unique sales approach which resulted in 60% higher revenue per call focused on making contextual offers to customers

Responsible for managing large programs to improve customer satisfaction, streamline procedures, reduce cost, and increase revenue. Collaborated with cross-functional departments to create a strategic vision with financial impacts analyzed which aligned with company goals resulting in a positive return on investment. Cultivated relationships with business partners, managed external vendors, and technical teams to drive decisions and reach consensus. Executed strategic programs utilizing project management principles and six-sigma methodology with an operating budget of $29 million dollars.

Managed the project management team responsible for supporting front line employees whose mission was to increase efficiencies, revenue and customer satisfaction while balancing operational expenses. Successfully prepared front-line employees for operational changes by mitigating negative impacts and coordinating the delivery of effective training.

Responsible for leading a 500 seat customer service call center; Successfully implemented a measurement process for customer satisfaction resulting in a 20% year over year improvement. Developed and implemented new curriculum for front line managers focusing on leadership skills and coaching for success to improve employee satisfaction and retention.

Managed the following departments: Quality Assurance, Compensation, Office Services, and Training. Developed an aggressive compensation program to increase revenue sales in the call center; linked performance metrics to the compensation structure and created audit procedures to quantify results. Created a “nesting” phase of new hire training to ensure employees receive on the job training to meet targeted performance goals prior to completing training.